Operations Director

2 months ago

Littleton, Colorado, United States Center for Autism and Related Disorders Full time
Job Summary

The Center for Autism and Related Disorders is seeking a highly skilled and experienced Operations Manager to oversee the day-to-day operations of their assigned center. This is a challenging and rewarding role that requires strong leadership and management skills, as well as the ability to work independently and as part of a team.

Key Responsibilities
  • Oversee the administrative duties of the center, including billing, payroll, and general reporting.
  • Develop and implement strategies to improve the center's financial health and meet key performance indicators.
  • Manage employee and client relations, ensuring a positive and productive work environment.
  • Recruit, hire, and onboard administrative and clinical staff, providing training and support as needed.
  • Supervise daily operations to ensure employee and patient satisfaction, and provide mentorship and career development opportunities.
  • Partner with the center Clinical Supervisor to achieve high scores in patient and staff satisfaction.
  • Track data and prepare management reports, including potential client lists, contract fulfillment, billable percentages, timesheets, turnover, applicant tracking, and P&L.
  • Manage all aspects of the center's purchasing budget and oversee the tracking of equipment and devices.
  • Lead outreach efforts to meet minimum growth requirements and establish mutually beneficial relationships with community entities.
  • Lead improvements in areas of KPIs, patient retention, staff development and retention, and division growth to support the financial health of the center and CARD.
  • Maintain client and employee privacy in accordance with CARD policy and HIPAA regulations.
  • Responsible for facility cleaning, hygiene, safety, and maintenance, including utilization of approved vendors.
  • Meet regularly with the Group Operations Manager and/or Division Director.
  • Attend required trainings and meetings.
Requirements
  • High School Diploma or GED required.
  • Bachelor's Degree in business, accounting, finance, administration, or management preferred.
  • A minimum of 2-4 years' experience in management required.
  • Some experience in healthcare settings preferred.
Preferred Qualifications
  • Demonstrated ability to work independently.
  • Ability to lead in a complex and sometimes stressful environment while maintaining a calm and focused demeanor.
  • Decisive with an operational, implementation, and detail-oriented perspective.
  • Excellent leadership and people development skills.
  • Proactive, results-oriented, creative problem solver.
  • Demonstrated ability to exercise considerable judgment, maintain confidentiality, and communicate in a diplomatic manner.
  • Ability to prioritize and execute effectively.
  • Effective interpersonal relationship skills and the ability to communicate effectively with staff and families.
  • Ability to work closely with the families of patients for the patient's overall success and quality of care.
  • Desire to learn the clinical side of the CARD model.
  • Excellent written and verbal communication skills.
  • English proficiency, both verbal and written, is required.
  • Excellent computer skills, including Outlook, Word, Excel, and PowerPoint.
  • Ability to work extended hours, weekends, and holidays as needed.
Work Environment

The Operations Manager will work in a typical office environment with minimal exposure to excessive noise or adverse environmental issues. Overnight travel may be required based on Region needs, and the mode of transportation will typically include automobile and plane.

Physical Requirements
  • Ability to work with patients who are seated on the floor, in small chairs, or other home, school, community, and clinic environments.
  • Move frequently throughout the therapeutic setting to gather materials, anticipate and respond to the movement of a patient, and/or provide instruction in a variety of settings.
  • Constantly position oneself to participate and respond to the movements and behaviors of patients.
  • Be able to utilize continuous visual tracking to monitor the movement of patients and the items and circumstances in the surrounding environment.
  • Occasionally move to evade aggressive behaviors and/or physically block attempts to aggress towards others.
  • Occasionally use modeling to teach gross motor skills, such as climbing or jumping, and fine motor skills, such as clapping or opening a container.
  • Work in both indoor and outdoor settings as they relate to the patient's natural environment.
  • Be able to lift up to 30 lbs. while assisting patients.

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