Customer Service Unit Supervisor

6 days ago


Sioux Falls, South Dakota, United States First PREMIER Full time

Job Summary

We are seeking a highly skilled and experienced Customer Service Unit Supervisor to join our team at First PREMIER Bank and PREMIER Bankcard. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities

  • Lead and manage a team of customer service representatives to achieve high levels of customer satisfaction and service quality.
  • Develop and implement process improvements to increase efficiency and productivity.
  • Monitor and evaluate individual employee performance, provide coaching and feedback, and administer salary adjustments as needed.
  • Manage employee timekeeping, attendance, and performance issues.
  • Conduct interviews for new hires and participate in the onboarding process.
  • Ensure adherence to company policies and procedures, regulatory guidelines, and industry standards.
  • Collaborate with other departments to achieve business objectives and improve customer experience.

Requirements

  • Minimum 2 years of experience in a customer service or operations management role.
  • Proven track record of leading high-performing teams and achieving business objectives.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and technical skills, with experience in process improvement and data analysis.
  • Ability to maintain confidentiality and handle sensitive information.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply

If you are a motivated and results-driven professional with a passion for customer service and operations management, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application system.



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