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Guest Service Supervisor

2 months ago

Sioux Falls, South Dakota, United States Fairfield Inn - Sioux Falls Airport Full time
Job Summary

We are seeking a highly motivated and experienced Guest Service Supervisor to join our team at Fairfield Inn - Sioux Falls Airport. As a key member of our front office team, you will be responsible for leading and managing the guest service team, ensuring that our high standards of quality and service are consistently met.

Key Responsibilities
  • Team Leadership: Supervise and manage the guest service team, providing guidance, coaching, and feedback to ensure excellent performance and guest satisfaction.
  • Guest Service: Ensure that all guest interactions are handled in a professional and courteous manner, resolving any issues or concerns in a timely and efficient manner.
  • Operations Management: Assist with the management of front office operations, including cash handling, registration, and guest services.
  • Training and Development: Provide training and development opportunities for guest service team members, ensuring that they have the skills and knowledge needed to provide exceptional service.
  • Communication: Communicate effectively with all departments, including front office, housekeeping, and food and beverage, to ensure seamless guest service.
  • Problem Solving: Identify and resolve guest complaints and issues in a professional and courteous manner.
Requirements
  • Experience: Previous guest service experience required, with a minimum of 2 years of supervisory experience.
  • Skills: Strong customer service skills, with the ability to manage difficult guest and team member situations.
  • Education: High school diploma or equivalent required.
  • Certifications: Knowledge of hotel operations and management principles, with a strong understanding of customer service standards.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including health insurance, dental insurance, and vision insurance.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth within our company.
  • Team Environment: A dynamic and supportive team environment, with a focus on teamwork and collaboration.