Fitness Center Representative

2 weeks ago


Plymouth, Massachusetts, United States Planet Fitness Full time
Job Title: Member Services Representative

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring a positive and memorable experience in our Judgement Free Zone.

Key Responsibilities:
  • Provide exceptional customer service to members, prospective members, and guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage front desk activities, including checking members into the system, handling new member sign-ups, and facilitating updates to member accounts.
  • Assist with maintaining the cleanliness and organization of the club, ensuring a safe and welcoming environment for all members.
  • Close shifts and create accurate bank deposits, ensuring seamless operations and accurate financial records.
Requirements:
  • Customer service background or experience in a related field.
  • Basic computer proficiency and ability to learn new software and systems.
  • A passion for fitness and health, with a commitment to promoting a Judgement Free environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with members, staff, and management.
  • High School diploma or equivalent required, with a strong focus on customer service and teamwork.
About Planet Fitness:

Planet Fitness is a leading health club brand in the United States, known for our Judgement Free Zone philosophy and commitment to providing a welcoming and inclusive environment for all members. As a Member Services Representative, you will be part of a dynamic team that is dedicated to delivering exceptional customer service and promoting a healthy and active lifestyle.

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of our business. If you are a motivated and customer-focused individual who is passionate about fitness and health, we encourage you to apply for this exciting opportunity.



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