Case Manager

1 week ago

Plymouth, Massachusetts, United States Volunteers of America Massachusetts Full time
Job Title: Case Manager

Join VOAMASS's Housing Outreach to Placement Effort (HOPE) team as a Case Manager and make a meaningful impact in the lives of homeless veterans and their families.

About the Role:

As a Case Manager, you will play a critical role in providing high-intensity veteran outreach and case management services to identify and assist homeless veterans and their families to obtain housing. Our programs are built on a Housing First, client-centered, trauma-informed framework, and we are committed to helping individuals reach their goals and achieve wellness.

Key Responsibilities:
  • Maintain a caseload of Veteran clients and perform outreach, engagement, and advocacy in surrounding service areas.
  • Complete schedules, logs, and reports on outreach, including data on referral, intake, assessment, and disposition/assignment.
  • Develop housing plans and budgets with the household and assist in connecting Veterans to resources to maintain or obtain permanent housing.
  • Assist with increasing Veteran household income and prepare the Veteran family to independently maintain housing and become financially independent.
  • Conduct assessments and coordinate services/referrals with VA Medical Centers and other community agencies.
  • Assist household in applying for housing and subsidy applications, Veterans Administration, Social Security, and other state/federal benefits.
  • Build and maintain relationships with community organizations, partners, and stakeholders, acting as a liaison to foster collaboration and support.
  • Help identify and remove barriers to permanent housing and complete housing inspections for prospect units.
  • Organize and coordinate events, workshops, and informational sessions to increase awareness and participation and provide education on basic tenant rights and responsibilities.
  • Participate in individual supervision, team meetings, internal and external program audits, trainings, and other professional development.
Requirements:
  • BA/AA degree preferred; however, a minimum of 2 years related experience in a case management role may be substituted.
  • Knowledge of veteran issues, homelessness, and state & Federal resources highly preferred.
  • Computer proficiency is preferred in electronic health records, Microsoft Word, and Outlook.
Benefits:
  • Excellent health, vision, and dental insurance with 85% of medical deductible and certain co-pays paid by employer.
  • Multiple opportunities to use pre-tax dollars to save for expenses such as health care (flexible spending account), child care, transit, and parking.
  • 403(b) retirement plan with employer match.
  • 24/7 nurse hotline for urgent health questions.
  • Employee assistance program to provide help with family concerns, stress management, legal issues, and more.
  • Employer-paid long-term disability and life insurance.
  • Pet insurance.
  • Tuition remission programs.
  • Loan forgiveness (Public Service Loan Forgiveness (PSLF) program).
  • Generous vacation benefits, starting at three weeks and moving to four weeks after three years of employment.
  • 14 paid holidays, higher than industry average.
  • Fitness/wellness reimbursement to cover expenses such as gym membership.
  • Employee discount program on hundreds of items such as computers, cell phone plans and accessories, furniture, hotels, vacation home rentals, etc.
  • Cash bonus, with no annual cap, for referring other qualified candidates for employment.
About VOAMASS:

VOAMASS is a non-profit organization dedicated to providing critical services to the residents of Massachusetts. With a rich history dating back to 1934, we have pioneered early residential treatment programs and continue to lead in the field of mental health programming. Our commitment to serving the whole person has earned us a reputation as a trusted partner in the community.

We are proud to be an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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