Customer Success Expert
4 weeks ago
About Panoptyc
Panoptyc is a pioneering company that utilizes AI and manual review to detect theft at over 15,000 markets in the US. We serve a diverse range of clients, from Fortune 500 companies to small and medium-sized businesses. Our fully remote team has experienced rapid growth, and we're now seeking top talent to join our ranks.
What We're Looking For
We're seeking a highly skilled Customer Success expert to spearhead our efforts in elevating customer satisfaction and driving growth. As the key point person for a Key Account and other customers, you'll be responsible for managing key accounts, retention, and upsells. We're looking for a smart, self-driven individual with a strong customer success and account management background, ready to make a significant impact on our customers' experience and success using our products.
The Opportunity
You'll have the opportunity to jump-start your career with us by taking ownership of the following key responsibilities:
- Develop and maintain strong relationships within the Key Account organization
- Act as the go-to person for our customers, ensuring their needs are met promptly and efficiently
- Conduct quarterly business reviews to address concerns, assess additional training needs, and gather feedback on software improvements
- Identify expansion opportunities and improve customer satisfaction
- Collaborate closely with Customer Support and Implementation Teams to resolve customer concerns
- Exhibit unwavering diligence in follow-up procedures, ensuring that every customer query and request receives due attention and resolution
- Effectively communicate enhancement requests to the product and development teams
Requirements
We're looking for a candidate with the following qualifications:
- 3-6 years of Customer Success experience
- 2+ years of Enterprise Customer Success experience
- Exceptionally intelligent, proactive, self-reliant, dependable, and adept at problem-solving
- Preferred: 1-3 years of Account Management experience
- Desirable but not mandatory: Key Accounts management experience
- Amenable to work following US Eastern Time or US Pacific Time business hours
Compensation
We offer a competitive annual compensation package of 90-100k OTE, along with other benefits when applicable.
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