Customer Success Expert

4 weeks ago


Charlotte, North Carolina, United States Panoptyc Full time

About Panoptyc

Panoptyc is a pioneering company that utilizes AI and manual review to detect theft at over 15,000 markets in the US. We serve a diverse range of clients, from Fortune 500 companies to small and medium-sized businesses. Our fully remote team has experienced rapid growth, and we're now seeking top talent to join our ranks.

What We're Looking For

We're seeking a highly skilled Customer Success expert to spearhead our efforts in elevating customer satisfaction and driving growth. As the key point person for a Key Account and other customers, you'll be responsible for managing key accounts, retention, and upsells. We're looking for a smart, self-driven individual with a strong customer success and account management background, ready to make a significant impact on our customers' experience and success using our products.

The Opportunity

You'll have the opportunity to jump-start your career with us by taking ownership of the following key responsibilities:

  • Develop and maintain strong relationships within the Key Account organization
  • Act as the go-to person for our customers, ensuring their needs are met promptly and efficiently
  • Conduct quarterly business reviews to address concerns, assess additional training needs, and gather feedback on software improvements
  • Identify expansion opportunities and improve customer satisfaction
  • Collaborate closely with Customer Support and Implementation Teams to resolve customer concerns
  • Exhibit unwavering diligence in follow-up procedures, ensuring that every customer query and request receives due attention and resolution
  • Effectively communicate enhancement requests to the product and development teams

Requirements

We're looking for a candidate with the following qualifications:

  • 3-6 years of Customer Success experience
  • 2+ years of Enterprise Customer Success experience
  • Exceptionally intelligent, proactive, self-reliant, dependable, and adept at problem-solving
  • Preferred: 1-3 years of Account Management experience
  • Desirable but not mandatory: Key Accounts management experience
  • Amenable to work following US Eastern Time or US Pacific Time business hours

Compensation

We offer a competitive annual compensation package of 90-100k OTE, along with other benefits when applicable.



  • Charlotte, North Carolina, United States Gamelearn Full time

    Job Title: Customer Success Manager - French Market ExpertGame Strategies is a global leader in the use of video games and simulators as tools for companies and institutions to achieve their objectives.We're on the lookout for a dynamic Customer Success Manager to champion client success and forge lasting relationships in the French Market.As a CSM, you'll...


  • Charlotte, North Carolina, United States Tandym Group Full time

    A global-based healthcare company, Tandym Group, is seeking a Customer Success Manager to oversee multiple customer accounts and ensure satisfaction. In this role, the Customer Success Manager will act as an advocate and voice for the customers, coordinating with various teams to deliver exceptional customer experiences.Key Responsibilities:Onboarding...

  • Customer Success Lead

    4 weeks ago


    Charlotte, North Carolina, United States Townsquare Interactive Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Success Lead to join our team at Townsquare Interactive. As a Customer Success Lead, you will be responsible for driving new customers through the initial deployment of their marketing campaigns post-sale.Key Responsibilities:Communicate with clients to ensure that all of their needs...


  • Charlotte, North Carolina, United States Tandym Group Full time

    Senior Customer Success Agent RoleTandym Group is seeking a skilled Senior Customer Success Agent to manage the upsell of products and customer relationships. Key responsibilities include:Managing customer relationships and identifying opportunities for upsell and cross-sellProviding exceptional customer service and supportEscalating complex issues to...


  • Charlotte, North Carolina, United States Meltwater Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at Meltwater. As a key member of our customer success team, you will be responsible for driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training.Key ResponsibilitiesCollaborate with...

  • Customer Success Lead

    4 weeks ago


    Charlotte, North Carolina, United States Townsquare Interactive Full time

    Job DescriptionAt Townsquare Interactive, we empower small and medium-sized businesses to thrive. Our comprehensive business management platform enhances customer flow, ensuring ongoing success. We offer a range of digital services, including website design, SEO, social posts, and reputation monitoring.The Customer Success Lead Opportunity:As a Customer...


  • Charlotte, North Carolina, United States Jared Desensi - State Farm Agent Full time

    Customer Success AssociateAt Jared DeSensi - State Farm Agent, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. As a key member of our team, you will play a vital role in helping our customers manage the risks of everyday life, recover from the unexpected, and realize their dreams.Key...


  • Charlotte, North Carolina, United States CPI Security Full time

    Job OverviewCPI Security, a leader in the security and automation solutions industry, is seeking a Customer Success Advocate to ensure successful onboarding of new customers and foster positive relationships with our customers and internal teams.This role involves effective communication, problem-solving, and a proactive approach to customer engagement.Key...


  • Charlotte, North Carolina, United States Symmetry Financial Group - Gary Uyemura Full time

    Unlock Your Earning PotentialAre you ready to take your career to the next level and earn a system-driven income?At Symmetry Financial Group - Gary Uyemura, we're looking for ambitious individuals to join our team as Customer Success Representatives. As a key member of our team, you'll have the opportunity to build a business that earns you uncapped...


  • Charlotte, North Carolina, United States Eliassen Group Full time

    Job SummaryWe are seeking a highly skilled Customer Support Expert to join our team at Eliassen Group. As a key member of our support team, you will be responsible for providing exceptional support to our clients and their members.Key Responsibilities Respond to member requests across multiple channels, including email, chat, social, and/or outbound phone...


  • Charlotte, North Carolina, United States Eliassen Group Full time

    Job SummaryWe are seeking a highly skilled Customer Support Expert to join our team at Eliassen Group. As a key member of our support team, you will be responsible for providing exceptional support to our clients, resolving complex issues, and ensuring a high level of customer satisfaction.Key ResponsibilitiesRespond to prioritized member requests across...


  • Charlotte, North Carolina, United States Velocity(Holland, OH) Full time

    At Velocity, we're seeking a highly skilled Senior Customer Success Manager to join our team. This role is perfect for an experienced professional who is passionate about delivering exceptional customer experiences and driving business growth.Key Responsibilities:Build and maintain strong relationships with our customers, understanding their needs and...


  • Charlotte, North Carolina, United States Velocity(Holland, OH) Full time

    Velocity is seeking a seasoned professional to fill the role of Senior Customer Success Manager. This position requires a dynamic individual who can provide exceptional customer service and develop long-term business relationships. The ideal candidate will have 3 to 5 years of experience in customer service and IT, with a strong ability to manage complex...


  • Charlotte, North Carolina, United States USHEALTH Advisors Full time

    Job DescriptionUSHEALTH Advisors is seeking a highly motivated and results-driven Customer Success Account Manager to join our team. As a Customer Success Account Manager, you will be responsible for educating people on their health insurance options and guiding them through the decision-making process based on their unique situation.We are looking for...


  • Charlotte, North Carolina, United States Meltwater Full time

    About the RoleWe are seeking a Customer Success Manager to join our team at Meltwater. As a Customer Success Manager, you will play a pivotal role in ensuring the continued success and satisfaction of our valued customers.Key ResponsibilitiesCollaborate with internal stakeholders to align customer needs effectively.Provide strategic guidance and support to...


  • Charlotte, North Carolina, United States SC Johnson Full time

    At SC Johnson, a leading manufacturer of quality products since 1886, we're seeking a highly skilled Senior Accounts Receivable Expert to join our team in Charlotte, NC.The successful candidate will be responsible for ensuring the accuracy, efficiency, and timeliness of customer invoicing and collection of all receivables, while maintaining a strong...


  • Charlotte, North Carolina, United States Tandym Group Full time

    A leading healthcare company, Tandym Group, is seeking a skilled Customer Success Manager to oversee multiple customer accounts and ensure satisfaction. The ideal candidate will act as an advocate and voice for the customers, coordinating with various teams to deliver exceptional customer experiences.Lead the onboarding process for new clients, ensuring a...


  • Charlotte, North Carolina, United States Palmetto Clean Technology Full time

    About Palmetto Clean TechnologyPalmetto Clean Technology is a leading provider of renewable energy solutions, recognized by Forbes as one of the fastest-growing private companies in the United States. Our mission is to empower homeowners to choose clean energy from renewable resources like solar power.Job Title: Customer Success Specialist IIWe are seeking a...


  • Charlotte, North Carolina, United States Success Lending Full time

    We are seeking a highly skilled and experienced Mortgage Advisor to join our team at Success Lending. As a Mortgage Advisor, you will play a crucial role in helping our clients achieve their homeownership goals by providing expert guidance on various loan products and the buying or refinancing process.Key Responsibilities:Explain complex loan products,...


  • Charlotte, North Carolina, United States Spectrum Full time

    Job Summary:As a Customer Service Expert for Enterprise Solutions, you will be responsible for providing exceptional customer service to our clients. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key Responsibilities:Provide customer service to clients via phone, email, and...