Customer Support Expert
4 weeks ago
We are seeking a highly skilled Customer Support Expert to join our team at Eliassen Group. As a key member of our support team, you will be responsible for providing exceptional support to our clients and their members.
Key Responsibilities
Respond to member requests across multiple channels, including email, chat, social, and/or outbound phone support
Provide consistently excellent support to our members, becoming a Subject Matter Expert (SME) in evolving services and products
Partner with cross-functional teams to identify and prioritize members with intent to engage with our services
Identify issues/feature requests and documentation or training requirements
Other assigned tasks as needed to perform in this role
Requirements
2-3 years of graduated member support service experience, financial institution preferred
Excellent customer service skills with a dynamic personality and member-focused approach
Proactive peer mentor who identifies opportunities and takes initiative or ownership to address
Proven experience in resolving complex customer issues and managing escalations with internal and external teams
Effective communicator in both verbal and written communication
Must be flexible and adaptable to work in a rapidly evolving environment
Preferred Experience
Experience with industry-standard case management tools (SFDC), bug tracking tools (JIRA), and reporting analysis to perform day-to-day support optimization and prioritization
Benefits
We offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. As a W2 employee, you will be eligible for these benefits if you are regularly scheduled to work 30 or more hours per week.
About Eliassen Group
Eliassen Group is a leading strategic consulting company that provides business and IT services for our clients as they seek to transform and execute strategies that will drive exceptional outcomes. We are committed to positively impacting the lives of our employees, clients, consultants, and the communities in which we operate. Eliassen Group is an Equal Opportunity/Affirmative Action Employer.
-
Customer Support Expert
4 weeks ago
Charlotte, North Carolina, United States Eliassen Group Full timeJob SummaryWe are seeking a highly skilled Customer Support Expert to join our team at Eliassen Group. As a key member of our support team, you will be responsible for providing exceptional support to our clients, resolving complex issues, and ensuring a high level of customer satisfaction.Key ResponsibilitiesRespond to prioritized member requests across...
-
Customer Success Expert
4 weeks ago
Charlotte, North Carolina, United States Panoptyc Full timeAbout PanoptycPanoptyc is a pioneering company that utilizes AI and manual review to detect theft at over 15,000 markets in the US. We serve a diverse range of clients, from Fortune 500 companies to small and medium-sized businesses. Our fully remote team has experienced rapid growth, and we're now seeking top talent to join our ranks.What We're Looking...
-
Customer Service Expert for Enterprise Solutions
4 weeks ago
Charlotte, North Carolina, United States Spectrum Full timeJob Summary:As a Customer Service Expert for Enterprise Solutions, you will be responsible for providing exceptional customer service to our clients. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key Responsibilities:Provide customer service to clients via phone, email, and...
-
Sales Lead
4 weeks ago
Charlotte, North Carolina, United States Premium Brands Services, LLC Full timeAbout the RoleWe are seeking a highly motivated Sales Lead to join our team at LOFT. As a Sales Lead, you will be responsible for delivering exceptional customer experiences and providing guidance and support to our sales associates. You will work closely with the Store Manager to become an expert on store functions and be prepared to step in as manager when...
-
Sales Associate
4 weeks ago
Charlotte, North Carolina, United States Knitwell Group Full timeAbout UsAt Knitwell Group, we're dedicated to empowering women to express their authentic selves through fashion. Our mission is to provide a unique shopping experience that combines style, comfort, and confidence.The RoleWe're seeking a Sales Associate to join our team at LOFT. As a brand ambassador, you'll create personalized connections with customers,...
-
Parts Consultant
4 weeks ago
Charlotte, North Carolina, United States Volkswagen of South Charlotte Full timeCustomer Service Expert - Volkswagen of South CharlotteWe are seeking a highly skilled and customer-focused Parts Consultant to join our team at Volkswagen of South Charlotte. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of support when...
-
Sales Associate
4 weeks ago
Charlotte, North Carolina, United States Dillard's Full timeAbout the Role:Dillard's is seeking a skilled Retail Sales Associate to join our team. As a key member of our sales floor, you will be responsible for delivering exceptional customer service and building strong relationships with our guests.Key Responsibilities:Greet and welcome guests, providing a warm and inviting shopping experience.Discover guests' needs...
-
Sales Associate
4 weeks ago
Charlotte, North Carolina, United States Chico's Full timeJob Title: Sales Associate - Customer Experience ExpertJob Summary: We are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and maintaining a visually appealing store environment.Key Responsibilities:Provide...
-
Retail Sales Associate
4 weeks ago
Charlotte, North Carolina, United States Vuori, Inc. Full timeJob OverviewThe Retail Sales Associate at Vuori, Inc. plays a vital role in delivering exceptional customer experiences while embodying the brand's values. This dynamic role requires a strong ability to forge lasting connections with customers, communicate product knowledge, and provide personalized service.Key Responsibilities• Forge lasting relationships...
-
Retail Sales Associate
4 weeks ago
Charlotte, North Carolina, United States Vuori, Inc Full timeJob DescriptionVuori, Inc is seeking a highly motivated Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and communicating the brand's values through insightful product knowledge.Create an Unforgettable Customer ExperienceForge lasting relationships with customers...
-
Charlotte, North Carolina, United States SC Johnson Full timeAt SC Johnson, a leading manufacturer of quality products since 1886, we're seeking a highly skilled Senior Accounts Receivable Expert to join our team in Charlotte, NC.The successful candidate will be responsible for ensuring the accuracy, efficiency, and timeliness of customer invoicing and collection of all receivables, while maintaining a strong...
-
Dynatrace Solutions Expert
4 weeks ago
Charlotte, North Carolina, United States Tekfortune Inc Full timeJob Title: Dynatrace Solutions ExpertJob Summary:At Tekfortune Inc, we are seeking a highly skilled Dynatrace Solutions Expert to join our team. As a key member of our team, you will be responsible for creating and implementing solutions using Dynatrace, extracting the best value for our customers.Key Responsibilities:• End-to-end execution and...
-
Customer Support Representative
1 month ago
Charlotte, North Carolina, United States CPI Security Full timeJob Title: Customer Support RepresentativeJob Summary:CPI Security is seeking a Customer Support Representative to provide exceptional customer service and support for our security systems. The ideal candidate will have a strong background in customer service, technical support, and communication skills.Key Responsibilities:Respond to and resolve customer...
-
Customer Support Specialist
4 weeks ago
Charlotte, North Carolina, United States NAVEX Global Full timeAbout the Role:We're seeking a skilled Customer Support Technician to join our team at NAVEX Global. As a key member of our support team, you'll be responsible for providing top-notch support to our customers, ensuring their success with our solutions.Key Responsibilities:Manage customer support requests via phone, email, and customer portal, meeting service...
-
Customer Success Manager
1 month ago
Charlotte, North Carolina, United States Gamelearn Full timeJob Title: Customer Success Manager - French Market ExpertGame Strategies is a global leader in the use of video games and simulators as tools for companies and institutions to achieve their objectives.We're on the lookout for a dynamic Customer Success Manager to champion client success and forge lasting relationships in the French Market.As a CSM, you'll...
-
Sales Expert
4 weeks ago
Charlotte, North Carolina, United States Pegasus Residential Full timeLeasing Consultant Pay range: $22/hourAt Pegasus Residential, our associates epitomize the word "success". The fast-paced company culture mixes challenge and excitement to create an environment of professionalism and engagement seldom seen or experienced. We invest in our associates, challenge them, give them the tools to succeed, and allow them to control...
-
Customer Support Specialist
4 weeks ago
Charlotte, North Carolina, United States ScreenCloud Limited Full timeAt ScreenCloud Limited, we're seeking a Customer Support Specialist to join our team in Charlotte. As a key member of our support team, you'll provide comprehensive assistance to internal and external stakeholders, ensuring a seamless experience for our customers worldwide.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...
-
Field Tech Sales Expert
4 weeks ago
Charlotte, North Carolina, United States Cielo Asurion Full timeJob Summary:We are seeking a highly motivated and customer-focused Field Tech Sales Expert to join our team. As a Field Tech Sales Expert, you will be responsible for delivering and servicing devices within 24 hours, selling Asurion smart home related products, and providing superior service and products to our customers.Key Responsibilities:• Provide...
-
Customer Support Specialist
4 weeks ago
Charlotte, North Carolina, United States LanceSoft Full timeJob Title:Customer Support SpecialistJob Summary:LanceSoft is seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing technical support to our customers, ensuring their equipment is functioning properly and resolving any issues that may arise.Responsibilities: Provide...
-
Travel Industry Expert
1 month ago
Charlotte, North Carolina, United States Discover Consulting Full timeJob OverviewDiscover Consulting is seeking a skilled Travel Industry Expert to join our team as a Remote Travel Consultant.This role offers the opportunity to combine your passion for travel with the flexibility of working remotely.As a Remote Travel Consultant, you will be responsible for:Planning and customizing travel itinerariesProviding expert travel...