Customer Service Associate

7 days ago


Toledo, Ohio, United States True North Full time

Job Summary

We are seeking a highly motivated and enthusiastic Lot Person to join our team at True North. As a Lot Person, you will be the first point of contact for our guests and will play a critical role in creating a positive and welcoming experience for them.

Key Responsibilities

  • Guest Service
    • Provide exceptional customer service to all guests, ensuring they feel valued and respected.
    • Engage with guests in a friendly and approachable manner, building rapport and trust.
  • Store Appearance
    • Maintain the store's appearance by adhering to our high standards of cleanliness and organization.
    • Ensure the parking lot, yard, and sidewalks are clean and safe, and that fueling area supplies are well-stocked and easily accessible.
  • Equipment Maintenance
    • Keep equipment organized and functional, and ensure safety materials are stocked and used properly.
  • Inventory Management
    • Assist with unloading product and stocking the store, ensuring that guests can easily find what they need.

Requirements

  • Communication Skills
    • Engage guests with friendly conversation and communicate clearly with guests and colleagues.
  • Physical Demands
    • Ability to access all areas of the store and handle merchandise weighing up to 50 pounds.
  • Problem-Solving
    • Multitask and balance duties while always prioritizing guest satisfaction.

What We Offer

  • A standard schedule, typically mornings Monday – Friday, with some weekends.
  • PAID Training programs to ensure your success and provide you with the skills and knowledge needed to excel in your role.
  • Advancement opportunities and ongoing training and development.
  • An exciting, fun, and stimulating work environment.
  • A comprehensive benefits package, including 401K with Company match, Paid vacation, and Limited Medical and Dental plan available upon hire.

True North's Core Values

We operate with the highest level of integrity, incorporating excellence in all that we do, embracing diversity, providing for the health and safety of our guests, team, and environment, reinvesting in the communities we serve, and recognizing that profitability is essential to our future success.



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