Instant Return Specialist

7 days ago


Norfolk, Virginia, United States Hertz Full time
Job Description

This Part-time Instant Return Representative position is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. The ideal candidate will have a passion for customer service and attention to detail, with a minimum of one year of sales or customer experience in a high volume or service-oriented environment.

Key Responsibilities
  1. Provide world-class customer service by managing vehicle returns process in compliance with Hertz's policies and procedures
  2. Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
  3. Provide the customer with an invoice and a full explanation of their charges
  4. Resolve customer issues and concerns professionally using effective customer service techniques
  5. Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation
  6. Check fuel level and mileage and clearly explain final charges to the customer
  7. Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings
Benefits
  • Up to 40% off the base rate of any standard Hertz rental
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family


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