Senior Customer Service Representative

4 days ago


Campbell, California, United States Bellows Plumbing, Heating, Cooling & Electrical Full time
Bellows Plumbing, Heating, Cooling & Electrical: A Company That Cares

We are seeking a highly motivated and enthusiastic Sr. Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for responding to customer inquiries, determining their needed services, and resolving their problems in a timely and professional manner.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Determine customer needs and provide solutions to meet those needs
  • Work closely with internal teams to ensure seamless service delivery
  • Provide exceptional customer service and create a lasting impression
  • Meet or exceed customer satisfaction targets
Requirements:
  • 4+ years of experience in a call center environment
  • Excellent communication and interpersonal skills
  • Ability to work with minimal supervision
  • Strong problem-solving and analytical skills
  • Proficiency in Excel, Word, and Google software
  • Ability to handle general office maintenance and administrative duties
What We Offer:
  • A dynamic and fast-paced work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A fun and supportive team environment

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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