Customer Service Representative

4 weeks ago


Campbell, California, United States Multi - Location Owner - Bill Lee Full time

Job Summary

The Part-Time Center Associate is a key member of our team, responsible for delivering exceptional customer service to all retail customers. This includes receiving and processing packages for courier shipment, operating various equipment, and providing accurate information on our products and services.

Key Responsibilities

  • Deliver outstanding customer service to walk-in customers and telephone inquiries
  • Practice good listening skills with customers, team members, and leadership
  • Take ownership of customer shipping needs and offer viable solutions
  • Learn all product and service offerings, alternative solutions, and industry trends
  • Operate equipment, software, and devices in an expert fashion and teach others
  • Maintain a clean, organized, and safe working environment

Requirements

  • High school diploma or GED required
  • Strong computer skills
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40 pounds
  • Willing and able to work 25 to 30 hours per week for a 6-day work week


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