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Customer Service Representative

2 months ago

Commerce, Georgia, United States Windstream Holdings, Inc. Full time

**About Us**

Kinetic, a subsidiary of Windstream Holdings, Inc., is a leading provider of internet solutions dedicated to delivering fast and reliable internet services to consumers and small businesses across the United States.

**Job Summary**

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Tech I/II. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our customers.

**Key Responsibilities**

  • Respond to customer inquiries and resolve technical issues in a timely and professional manner
  • Provide technical support and guidance to customers on internet services and equipment
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date with industry trends and developments to provide expert advice to customers

**Requirements**

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1-2 years of customer service or technical support experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

**What We Offer**

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment