Department Technical Support Specialist

3 weeks ago


Salem, Oregon, United States City of Salem Full time
About the Role

The City of Salem Information Technology Department is seeking a skilled Department Technical Support Analyst to manage the administration and maintenance of technical support services.

Key Responsibilities
  • Administer and maintain technical support services to ensure optimal performance and efficiency.
  • Provide technical support and guidance to users, resolving issues and answering questions in a timely and professional manner.
  • Collaborate with IT teams to identify and implement solutions to technical issues and improve overall system performance.
  • Develop and maintain technical documentation and knowledge base to support technical support services.
Requirements

To be successful in this role, you will need:

  • Strong technical skills and knowledge of IT systems and software.
  • Excellent communication and interpersonal skills to effectively interact with users and IT teams.
  • Ability to work independently and as part of a team to achieve goals and objectives.
  • Strong problem-solving and analytical skills to identify and resolve technical issues.


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