Senior Client Relationship Manager
17 hours ago
At Urban SDK, we're committed to delivering exceptional customer experiences. As our ideal candidate, you'll be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and driving long-term partnerships.
Key Responsibilities
- Develop and execute strategic plans to grow and retain client accounts
- Collaborate with internal teams to identify and capitalize on upsell and cross-sell opportunities
- Provide exceptional customer service, addressing client concerns and needs in a timely and professional manner
- Stay up-to-date on industry trends and developments to inform business decisions
Requirements
- 3+ years of experience in a related field, preferably with a focus on customer success or account management
- Proven track record of driving growth and retention in client accounts
- Strong communication and interpersonal skills, with the ability to build and maintain strong relationships
- Familiarity with analytics and data-driven decision making
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