Customer Relations Ambassador
7 days ago
Lorrie Carter - State Farm Agent is a dynamic organization that offers exciting career opportunities in customer relations. Our team is dedicated to delivering exceptional service to our clients, and we're looking for talented individuals to join us.
Estimated Salary
The estimated annual salary for this position is $40,000 - $60,000, depending on experience and performance.
Job Description
As a Customer Relations Representative, you will be responsible for establishing strong relationships with customers, providing prompt and accurate service, and educating them about insurance options. You will work closely with the agent team to ensure seamless communication and excellent customer satisfaction.
Responsibilities:
- Establish customer relationships and follow up as needed.
- Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
Benefits
This role offers competitive compensation, paid time off, and valuable experience. As an Agent Team Member, you will also receive hourly pay plus commission/bonus, paid vacation and personal/sick days, and growth potential within the agency.
Requirements
To succeed in this role, you must have excellent communication skills, both written and verbal, as well as self-motivation, attention to detail, and a proactive approach to problem-solving. You should also be dedicated to customer service and able to effectively relate to customers. Additionally, you must be able to obtain a Property and Casualty license and a Life and Health license.
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