IT Support Specialist: Technical Help Desk Professional

7 days ago


Casa Grande, Arizona, United States ACO, Inc. Full time

About the Role:

This is an exciting opportunity to join ACO, Inc. as a skilled IT Support Specialist, responsible for providing top-notch technical assistance and troubleshooting services to our team members across various Americas facilities.

Key Responsibilities:

  • Provide exceptional customer service by responding promptly and professionally to all IT-related inquiries and issues
  • Troubleshoot and resolve network, hardware, and software problems efficiently
  • Elevate complex issues to higher-level support teams as needed
  • Document and maintain accurate records of incidents and resolutions
  • Collaborate with cross-functional teams to ensure seamless integration of IT services

Requirements:

  • Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience
  • 2-4 years of experience in IT help desk or technical support roles
  • A+ Certification and/or Microsoft Windows-based networking experience preferred

Estimated Salary:

$65,000 - $85,000 per annum, depending on qualifications and experience



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