Technical Support Specialist for Network and Application Administration

7 days ago


Casa Grande, Arizona, United States ACO, Inc. Full time
Job Overview

We are seeking a skilled Technical Support Specialist to join our team at ACO, Inc. in the Americas region.

The successful candidate will provide Level 1 support for end-users with software and hardware-related issues or requests across all facilities.

Main Responsibilities:

  • Escalate calls as identified to ensure timely resolution of network and application administration issues.
  • Diagnose and resolve technical problems related to computer hardware, software, and network systems.
  • Communicate effectively with internal and external customers to provide clear technical solutions.
  • Install and configure computing equipment according to company standards.
  • Manage service equipment such as printers, training room systems, and corporate assets under IT control.
  • Create knowledge base articles and training materials for employee communication.

Requirements:

  • Bachelor's degree in Computer Science, Information Systems, or related field required, along with 2-4 years of relevant experience.
  • A+ Certification is preferred.
  • Microsoft Windows-based networking experience is a plus.
  • Previous experience in a multiple-location corporate environment is advantageous.

Competencies:

  • Analytical thinking and problem-solving skills.
  • Effective communication, customer service, and presentation skills.
  • Ability to work independently and manage multiple priorities.

Estimated Salary: $60,000 - $80,000 per annum, depending on experience and qualifications.



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