Technical Support Specialist for Network and Application Administration
7 days ago
We are seeking a skilled Technical Support Specialist to join our team at ACO, Inc. in the Americas region.
The successful candidate will provide Level 1 support for end-users with software and hardware-related issues or requests across all facilities.
Main Responsibilities:
- Escalate calls as identified to ensure timely resolution of network and application administration issues.
- Diagnose and resolve technical problems related to computer hardware, software, and network systems.
- Communicate effectively with internal and external customers to provide clear technical solutions.
- Install and configure computing equipment according to company standards.
- Manage service equipment such as printers, training room systems, and corporate assets under IT control.
- Create knowledge base articles and training materials for employee communication.
Requirements:
- Bachelor's degree in Computer Science, Information Systems, or related field required, along with 2-4 years of relevant experience.
- A+ Certification is preferred.
- Microsoft Windows-based networking experience is a plus.
- Previous experience in a multiple-location corporate environment is advantageous.
Competencies:
- Analytical thinking and problem-solving skills.
- Effective communication, customer service, and presentation skills.
- Ability to work independently and manage multiple priorities.
Estimated Salary: $60,000 - $80,000 per annum, depending on experience and qualifications.
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