Front Desk Agent

2 weeks ago


Denver, Colorado, United States Sage Hospitality Full time
Job Title: Front Desk Agent

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at the Embassy Suites by Hilton Denver Downtown and Convention Center. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest inquiries, and resolving any issues that may arise.

Responsibilities:
  • Respond to guest inquiries and resolve any issues in a professional and courteous manner.
  • Check-in and check-out guests, ensuring that all necessary information is accurate and up-to-date.
  • Process guest payments and handle cash transactions in a secure and efficient manner.
  • Provide information and assistance to guests regarding hotel services, amenities, and local attractions.
  • Maintain a clean and organized front desk area, ensuring that all necessary materials and equipment are readily available.
Requirements:
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Excellent communication and problem-solving skills.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a team of dedicated and passionate professionals.

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