Front Desk Agent
5 days ago
At HEI Hotels and Resorts, we pride ourselves on creating a warm and welcoming atmosphere for our guests. Our team is dedicated to providing exceptional service and ensuring that every guest feels like family.
Job SummaryWe are seeking a highly skilled and friendly Front Desk Agent to join our team at the Kimpton Denver. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room assignments, and ensuring that every guest has a memorable experience.
Responsibilities- Greet guests immediately and provide a warm welcome
- Use a positive and clear speaking voice to communicate with guests
- Complete the registration process and confirm guest information
- Promote HEI Hotels and Resorts and brand marketing programs
- Make room assignments and code electronic keys
- Provide welcome folders and refreshment center keys as needed
- Verify and imprint credit cards for authorization
- Handle cash, make change, and balance the house bank
- Accept and record vouchers, traveler's checks, and other forms of payment
- Post charges to guest rooms and house accounts
- Promptly answer the telephone and input messages into the computer
- Retrieve messages and communicate with guests
- Close guest accounts at check-out and ascertain satisfaction
- Field guest complaints and negotiate solutions
- High school diploma or equivalent required
- Hotel experience preferred
- Ability to effectively deal with internal and external customers
- Ability to stand and move throughout the front office
- Ability to access and accurately input information using a computer system
- Ability to establish and maintain effective working relationships
HEI Hotels and Resorts offers a comprehensive benefit program that includes medical, dental, and vision insurance, as well as a 401(k) savings plan with matching funds. We also offer pet insurance, discounts through our 'YouDecide' and Hotel Room Discount programs, and a voluntary benefit that allows associates access to their earnings when they want them.
We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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