Front Desk Agent

2 weeks ago


Denver, Colorado, United States HEI Hotels and Resorts Full time
About Us

We're a dynamic team at Kimpton Hotel Monaco Denver, dedicated to providing exceptional service and creating a warm, welcoming atmosphere for our guests. Our hotel is a hub of activity, with a lively atmosphere and a passion for delivering top-notch service.

Job Summary

We're seeking a highly skilled and enthusiastic Front Desk Agent to join our team. As a Front Desk Agent, you'll be the first point of contact for our guests, providing a warm welcome and ensuring their stay with us is nothing short of exceptional.

Responsibilities
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
  • Process guest arrivals and departures, ensuring a smooth and efficient check-in and check-out process.
  • Manage guest room assignments, ensuring that guests are accommodated in the room of their choice.
  • Handle guest complaints and concerns, using your excellent communication skills to resolve issues and ensure guest satisfaction.
  • Work collaboratively with other hotel staff to ensure seamless service delivery.
Requirements
  • High school diploma or equivalent required, with a college degree preferred.
  • Previous hotel experience is a plus, but not essential.
  • Excellent communication and interpersonal skills, with the ability to work well under pressure.
  • Ability to stand for long periods and move throughout the hotel, with a high level of energy and enthusiasm.
What We Offer

We're committed to providing a comprehensive benefits package that includes competitive pay, comprehensive health insurance, and a range of other perks and incentives. As a member of our team, you'll have the opportunity to grow and develop your skills, with a range of training and development programs available to support your career goals.


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