Customer Support Specialist II

1 week ago

Tampa, Florida, United States ID Full time
Role Overview

We are seeking a skilled Customer Support Specialist II to join our team. As a key member of our support team, you will play a crucial role in ensuring the security and accuracy of our virtual member verification process.

Responsibilities:

  • Engage with members via video calls, guiding them through the verification process while delivering exceptional customer service.
  • Verify member identities across multiple communities by requesting and validating required documentation.
  • Address member inquiries and concerns related to the verification process.
  • Assist with account recovery to track, manage, and resolve members' issues efficiently.
  • Implement coaching/training sessions tactics and techniques to achieve desired goals.
  • Maintain adherence to our Quality Assurance program and associated policies.
  • Collaborate with team leads and management to enhance the verification process.
  • Stay updated on company policies, procedures, and industry regulations.

Education and Experience:

  • A high school diploma or equivalent is required.
  • At least two years of experience in a customer support role, preferably in a contact center environment.
  • Proficiency in using Mac and PC platforms for daily operations.
  • Proficiency in using video conferencing software like Zoom.
  • Proficiency in using Google Suite.
  • Proficiency in using ticketing software like Zendesk.

Required Skills & Competencies:

  • Excellent written and verbal communication skills.
  • Excellent interpersonal skills and conflict resolution abilities.
  • Punctuality and reliability in attendance.
  • Ability to work in-office five days per week.
  • Confidentiality when handling sensitive information.
  • Flexibility in a fast-paced environment with changing priorities.
  • Team player with a strong self-managing work ethic.
  • Self-starter with a passion for learning and continuous improvement.

Benefits:

  • Full-Time Hours: 40 hours per week schedule, with overtime opportunities.
  • Competitive salary and benefits package.
  • Shift differential for nights and overnights.
  • Medical, Dental, and Vision Insurance.
  • Eligible for 15 days of accrued Paid Time Off annually.
  • Paid training and ongoing professional development.

The estimated salary for this position is $45,000 - $55,000 per year, depending on location.

  • Technical Support Specialist II for Orthopaedic Care

    5 days ago

    Tampa, Florida, United States Orthopaedic Solutions Management Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist II to join our team at Orthopaedic Solutions Management. As a key member of our IT department, you will be responsible for providing second-line support for all customers and resolving technical issues efficiently.Key ResponsibilitiesSoftware and Hardware Support: Diagnose and resolve software...

  • Field Service Technician II Specialist

    7 days ago

    Tampa, Florida, United States Canon Solutions America, Inc. Full time

    Job OpportunityWe are seeking an experienced Field Service Technician II Specialist to join our team at Canon Solutions America, Inc.About the RoleThe successful candidate will be responsible for providing technical support and maintenance services to our customers in the field. This includes diagnosing and repairing equipment, maintaining a working...

  • Customer Care and Administrative Support Specialist

    5 days ago

    Tampa, Florida, United States Integro Professional Services, LLC Full time

    Job DescriptionWe are seeking a highly skilled Customer Care and Administrative Support Specialist to join our team at Integro Professional Services, LLC.This is an in-office position located in Tampa, Florida. As a Customer Care and Administrative Support Specialist, you will be the primary point of contact for all incoming calls, providing polite and...

  • Eligibility Specialist II

    4 weeks ago

    Tampa, Florida, United States State of Florida Full time

    Optimize Client Outcomes as an Eligibility Specialist IIRole and ResponsibilitiesConduct thorough assessments to determine initial and ongoing eligibility for social services, analyzing complex cases to evaluate service quality.Develop and deliver training programs, mentoring staff to enhance their skills and knowledge.Lead quality improvement initiatives,...

  • Customer Support Specialist

    6 days ago

    Tampa, Florida, United States Feufo Inc Full time

    Job OverviewWe are seeking a skilled Customer Support Specialist to join our team at Feufo Inc.Estimated Salary: $50,000 - $70,000 per yearJob DescriptionThis is a full-time remote position that requires strong technical support skills and excellent customer service abilities.You will be the first point of contact for our customers, providing prompt and...

  • Global IT Help Desk Customer Support Specialist

    3 weeks ago

    Tampa, Florida, United States MassGenics Full time

    Job Description for Global IT Help Desk Customer Support SpecialistInnova Solutions is hiring a Global IT Help Desk Customer Support Specialist to join our dynamic team. As a key member of our Specialty Service Desk, you will be responsible for delivering world-class IT support to employees and partners in the Field and Scientific divisions.This role...

  • Technical Support Specialist

    1 week ago

    Tampa, Florida, United States TEKsystems Full time

    Job OverviewTEKsystems is seeking a Technical Support Specialist to join our team in Tampa, Florida. As a key member of our Digital Group, you will provide exceptional technical support to end-users, resolving issues efficiently and effectively.ResponsibilitiesRespond to customer inquiries across various mediums, ensuring timely and professional...

  • Account Specialist II

    6 days ago

    Tampa, Florida, United States Aon Full time

    At Aon, we're shaping decisions for the better to protect and enrich the lives of people worldwide. Our commercial risk team in Tampa, FL is seeking an Account Specialist II to join our inclusive, diverse team.This hybrid role offers a unique blend of client-facing and internal activities, allowing you to make a difference in clients' lives while advancing...

  • Communications Specialist II

    4 weeks ago

    Tampa, Florida, United States Refresco Full time

    Job Title: Communications Specialist IIOverviewRefresco is seeking a Communications Specialist II to join our team in Tampa, Florida. In this role, you will be responsible for creating and implementing multiple forms of internal and external communications, activities, and programs.Key ResponsibilitiesCollaborate with the communications team and internal...

  • Technical Support Specialist

    1 week ago

    Tampa, Florida, United States TEKsystems Full time

    Job Title:Technical Support Specialist - Digital Support TeamJob Summary:We are seeking a skilled Technical Support Specialist to join our Digital Support Team. As a Technical Support Specialist, you will be responsible for providing technical support to patients and customers through various channels, including phone, email, and chat. You will troubleshoot...

  • Customer Experience Specialist

    6 days ago

    Tampa, Florida, United States The Great Greek - Tampa Full time

    The Great Greek - Tampa is seeking a Customer Experience Specialist to join our team. This role is ideal for individuals who are passionate about delivering exceptional customer service and want to grow their career in the food industry.Job DescriptionWe value our customers and strive to create a welcoming environment where they feel valued and supported. As...

  • Delivery Support Specialist

    4 days ago

    Tampa, Florida, United States United Parcel Service Full time

    Job OverviewWe are seeking a Delivery Support Specialist to join our team. As a key member of our operations, you will play a vital role in ensuring the efficient delivery of packages to customers.

  • TJX Companies Customer Service Representative II

    5 days ago

    Tampa, Florida, United States TJX Companies Full time

    Company Overview:At TJX Companies, we pride ourselves on offering an inclusive and diverse work environment that values teamwork, innovation, and customer satisfaction. Our company operates several successful brands, including T.J. Maxx, Marshalls, and HomeGoods, and provides opportunities for growth and development across various roles.Estimated Salary:...

  • IT Technical Support Specialist

    6 days ago

    Tampa, Florida, United States Gravity IT Resources Full time

    Job Title: IT Technical Support SpecialistLocation: Tampa, FloridaJob Type: ContractEstimated Salary:$65,000 - $80,000 per yearEmployment Eligibility:Position OverviewAt Gravity IT Resources, we're seeking a highly motivated and experienced IT Technical Support Specialist to join our team. This individual will provide top-notch technical support to our...

  • Technical Support Specialist I

    7 days ago

    Tampa, Florida, United States Moffitt Cancer Center Full time

    Technical Support Specialist IWe are seeking a skilled Technical Support Specialist I to provide top-notch technical assistance and customer service to our end users. Based in Florida, this role is an exciting opportunity to join a leading cancer hospital as a Help Desk Analyst I.About the RoleAs a Technical Support Specialist I, you will be responsible for...

  • Technical Support Specialist

    2 weeks ago

    Tampa, Florida, United States Interapt Full time

    Company OverviewInterapt is a technology services company that prides itself on delivering exceptional customer service and technical support to its clients. We are seeking a skilled Technical Support Specialist to join our team and provide top-notch support to our premier enterprise partner.About the RoleThe Technical Support Specialist will be responsible...

  • Executive Support Specialist

    6 days ago

    Tampa, Florida, United States baker construction Full time

    Become part of a leading specialty concrete contractor in Tampa, FL, and take your career to the next level as an Executive Support Specialist.With our company's focus on prioritizing people, investing in their development, and offering unparalleled opportunities for professional growth, you'll have everything you need to define your career on your...

  • IT Support Specialist

    6 days ago

    Tampa, Florida, United States Orthopaedic Solutions Management Full time

    About the RoleWe are seeking an experienced IT Support Specialist to join our dynamic team at Orthopaedic Solutions Management.The ideal candidate will have a proven track record of providing exceptional technical support and excellent customer service in a fast-paced environment.Job ResponsibilitiesProvide second-line technical support for all IT-related...

  • Administrative Support Specialist

    2 weeks ago

    Tampa, Florida, United States Randstad Full time

    We are seeking a detail-oriented and organized administrative support specialist to provide comprehensive assistance in a remote work-from-home capacity. Key responsibilities include managing customer inquiries, processing insurance documents, and supporting agency operations. The ideal candidate will possess excellent communication skills, the ability to...

  • Building Support Specialist

    5 days ago

    Tampa, Florida, United States Stiles Full time

    Job Description: Building Support SpecialistCompany Overview:Stiles is a leading provider of property management services, dedicated to delivering exceptional results to our clients. Our team of professionals is committed to excellence, integrity, and customer satisfaction.Job Summary:The Building Support Specialist will provide administrative support to the...