Technical Support Specialist
1 month ago
TEKsystems is seeking a Technical Support Specialist to join our team in Tampa, Florida. As a key member of our Digital Group, you will provide exceptional technical support to end-users, resolving issues efficiently and effectively.
Responsibilities- Respond to customer inquiries across various mediums, ensuring timely and professional communication
- Triage and handle technical customer inquiries, resolving or escalating issues as needed to ensure customer satisfaction
- Meet or exceed departmental customer service performance standards, consistently delivering high-quality results
- Create delightful customer experiences by utilizing effective communication skills, empathy, and active listening
- Bachelor's Degree in a related field (or equivalent experience)
- 1+ years prior experience in a Call Center or Customer Service environment
- Excellent oral and written communication skills, with the ability to work effectively in a fast-paced environment
- Demonstrated problem-solving skills, with a focus on efficiency and effectiveness
- Competitive salary: $17-$20 per hour
- Immediate health insurance coverage
- Career growth and advancement opportunities within TEKsystems
- Award-winning IT Department with a commitment to excellence
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