IT Support Specialist

1 month ago


Tampa, Florida, United States Orthopaedic Solutions Management Full time
About the Role

We are seeking an experienced IT Support Specialist to join our dynamic team at Orthopaedic Solutions Management.

The ideal candidate will have a proven track record of providing exceptional technical support and excellent customer service in a fast-paced environment.

Job Responsibilities
  • Provide second-line technical support for all IT-related incidents and service requests.
  • Diagnose and resolve software and hardware issues, including operating systems and various software applications.
  • Assist users with logged IT-related incidents and take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes.
  • Accurately record, update, and document requests using the IT service desk system.
  • Install and configure new IT equipment.
  • Resolve incidents with printers, copiers, and scanners.
Requirements
  • Previous experience in an IT support role.
  • Working knowledge of Microsoft Windows and MAC client operating systems, as well as various software packages, including Microsoft Office.
  • Excellent IT skills and computer literacy.
  • Excellent organizational skills.
  • Ability to communicate effectively with a wide variety of people in a professional manner, face-to-face, on the phone, and in writing.
What We Offer
  • Full-time opportunities available, with room for career growth and advancement.
  • Estimated salary: $60,000 - $80,000 per year.
  • Excellent job security and stability, to promote an optimal work-life balance.


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