Senior Tech Operations Specialist

2 days ago


Annapolis Junction, Maryland, United States General Dynamics Mission Systems Full time
Job Title: Senior Tech Operations Specialist

At General Dynamics Mission Systems, we are seeking a highly skilled Senior Tech Operations Specialist to join our team. As a key member of our Service Desk and Training Operations team, you will play a critical role in supporting and teaching cutting-edge technology that supports some of our nation's fundamental defense services.

Key Responsibilities:
  • Provide technical support and solutions to customers via phone, email, and ticketing system
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Develop and deliver training programs to ensure customers have the necessary skills to use our products
  • Stay up-to-date with the latest technologies and trends in the field
  • Travel up to 25% for instructor qualification and training
Requirements:
  • Bachelor's degree in a related field or equivalent experience
  • Minimum 2 years of relevant experience in technical support or a related field
  • Extensive knowledge of communications systems and network operations
  • Customer service skills, including active listening, patience, and empathy
  • Troubleshooting skills to analyze and resolve network issues
  • CompTIA A+ certification required within first three months of employment
What We Offer:
  • Competitive salary range: $81,000 - $90,000 per year
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Comprehensive benefits package

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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