Senior Tech Operations Specialist
2 days ago
At General Dynamics Mission Systems, we are seeking a highly skilled Senior Tech Operations Specialist to join our team. As a key member of our Service Desk and Training Operations team, you will play a critical role in supporting and teaching cutting-edge technology that supports some of our nation's fundamental defense services.
Key Responsibilities:- Provide technical support and solutions to customers via phone, email, and ticketing system
- Collaborate with cross-functional teams to resolve complex technical issues
- Develop and deliver training programs to ensure customers have the necessary skills to use our products
- Stay up-to-date with the latest technologies and trends in the field
- Travel up to 25% for instructor qualification and training
- Bachelor's degree in a related field or equivalent experience
- Minimum 2 years of relevant experience in technical support or a related field
- Extensive knowledge of communications systems and network operations
- Customer service skills, including active listening, patience, and empathy
- Troubleshooting skills to analyze and resolve network issues
- CompTIA A+ certification required within first three months of employment
- Competitive salary range: $81,000 - $90,000 per year
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Comprehensive benefits package
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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Senior Tech Operations Specialist
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Annapolis, Maryland, United States General Dynamics Full timeJob Title: Senior Tech Operations SpecialistJoin General Dynamics Mission Systems, a leading technology integrator and original equipment manufacturer, as a Senior Tech Operations Specialist. In this role, you will be part of a dynamic team that provides mission-critical solutions across ground, sea, air, space, and cyberspace.Responsibilities:Support and...
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Senior Technical Operations Specialist
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Annapolis Junction, Maryland, United States General Dynamics Mission Systems Full timeJob SummaryWe are seeking a highly skilled Senior Tech Operations Specialist to join our team at General Dynamics Mission Systems. As a key member of our Service Desk and Training Operations team, you will play a critical role in supporting and teaching cutting-edge technology that supports some of our nation's fundamental defense services.Key...
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