Laboratory Client Service Representative

1 month ago


Newton Lower Falls, United States Mass General Brigham Full time
Job Summary

As a Laboratory Client Service Representative, you will play a vital role in providing exceptional support to laboratory clients, including physicians, nursing homes, and healthcare clinics. Your primary responsibility will be to respond to phone inquiries, relay test results, and dispatch couriers in a timely and efficient manner.

Key Responsibilities

  • Answer phone calls and respond to client inquiries in a professional and courteous manner
  • Relay test results and specimen information to clients via phone or written communication
  • Dispatch couriers to deliver phlebotomy and outreach supply requests
  • Manage standing laboratory orders and complete daily administrative tasks as assigned

Requirements

  • High school education or equivalent
  • Average typing speed of 30 wpm
  • Experience in a clinical laboratory or customer service role preferred
  • Strong attention to detail, organizational, and follow-through skills
  • Excellent customer service and problem-solving skills
  • Ability to prioritize tasks and work in a fast-paced environment

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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