Lead Room Service Call Center Representative

4 weeks ago


Newton Lower Falls, United States Mass General Brigham Full time
Job Summary

We are seeking a highly skilled and experienced Lead Room Service Call Center Representative to join our team at Mass General Brigham. As a key member of our Room Service team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals while ensuring the efficient and timely delivery of meals.

Key Responsibilities:

  • Lead the Room Service Call Center team in providing guidance and support for daily operations
  • Act as a liaison between the Call Center and clinical care areas to ensure seamless communication and coordination
  • Maintain accurate records and reports to ensure efficient and timely meal delivery
  • Utilize hospital and department computer systems to enhance meal service and patient satisfaction
  • Participate in quality improvement activities to identify and resolve problems
  • Assist in coordinating functions and activities of the Call Center
  • Collaborate in establishing work schedules and workflow patterns for Call Center staff
  • Find coverage for employees who call out during shift
  • Assist in providing education modules on safety, sanitation, and environmental control standards
  • Prepare reports and documents for supervisors
  • Provide input into the evaluations of Room Service Staff

Requirements:

  • Two years of post-high school education or equivalent with high school diploma and 1-2 years of experience in healthcare, food, nutrition, or related field
  • Ability to understand written and oral communication and basic math skills
  • Effective communication and problem-solving skills
  • Ability to work independently and as part of a team

Working Conditions:

The physical environment is satisfactory with occasional distractions from machine noise or exposure to unpleasant elements. The physical standards of the job description include standing, sitting, reaching, and other activities as outlined in the job description.



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