Client Services Specialist

1 month ago

Idaho Falls, United States Express Lab Idaho Full time
Express Lab is looking to hire a full-time Laboratory Client Services Specialist for our Idaho Falls office. Do you want to work for a healthcare organization where your work has a positive impact on the lives of patients? If so, read on

This position earns a competitive wage of $16 - $22 per hour depending on education and experience. If this sounds like the right opportunity for you, apply today

ABOUT EXPRESS LAB

Express Lab was founded in 2000 by Dr. John E. Liljenquist, MD., who is also the founder of . Dr. Liljenquist and his fellow physicians are nationally renowned diabetes and endocrinology experts. Express lab continues to be locally owned, and is a full-service, independent laboratory. We provide fast and accurate clinical laboratory testing for patients, healthcare providers, and wellness-minded corporations.

Over the past 24 years, Express Lab has grown in size and volume to that of a regional-hospital laboratory serving clients throughout Idaho and beyond. Express Lab is known for its customer service, friendly staff, exceptional phlebotomists, and fast turn-around times for medical laboratory results.

Express Lab has locations in Idaho Falls, Pocatello, Rexburg, and Boise. With convenient locations to serve our customers, Express Lab continues to grow and offer excellent local service.

A DAY IN THE LIFE OF A CLIENT SERVICES SPECIALIST

The Client Services Team is valued and recognized at Express Lab as a key part of our brand. As a liaison between the laboratory and its clients, patients, and various partner labs, the goal for the Client Services Specialist is to ensure that the individuals we serve feel valued and understood, as we gather and provide accurate information. Every day we strive to make sure that all inquiries are processed in a prompt and courteous manner and that each caller is given the help and assistance they need. The Client Services Specialist must have a solid understanding of the software programs and tools required to provide superior service as they assist clients and patients with various lab operations matters, questions, exceptions, lab reporting, and other pertinent information.

QUALIFICATIONS
  • Strong customer service and interpersonal communication skills with the ability to maintain confidentiality.
  • Ability to work independently and in a team environment with the capacity to follow through on assignments with little supervision.
  • Detail oriented with excellent organization and problem-solving skills, and ability to maintain composure in stressful situations.
  • Minimum high school diploma or equivalent is required.
  • Previous customer service experience required.
  • Previous medical background preferred.
  • HIPAA training is a plus.

WORK SCHEDULE

The Client Services Specialist position is a full-time 40-hour per week position that typically works from Monday to Friday, between 8am to 6pm (precise schedule to be determined), with limited flexibility.

READY TO JOIN OUR TEAM?

We understand your time is valuable, so we have a very quick and easy application process. If you feel that you have the right background for this Laboratory Client Services Specialist job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you

Location: 83404

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