ServiceNow ITIL Process Analyst

4 weeks ago


Idaho Falls, Idaho, United States Idaho National Laboratory Full time
Job Summary

Idaho National Laboratory is seeking a highly skilled ServiceNow ITIL Process Analyst to join our Information Technology department. As a key member of our team, you will be responsible for working closely with our ServiceNow Solution Design Lead and liaising between the business and the platform team to represent project partners throughout the solution delivery process.

Key Responsibilities

Discover, define, and document business/customer requirements
Capture requirements, represent partners throughout planning, and release processes
Identify, model, and document business processes and data requirements
Collaborate with team members to identify potential process improvements
Generate/analyze reports, dashboards, and other metrics into consumable formats for end-users and team members

Requirements

Bachelor's degree and 5 years of relevant experience in Computer Science, Information Technology, or a related field
ServiceNow Certified System Administrator (CSA) certification
3+ years of business analyst experience
Experience working in and following AGILE-based SDLC

Benefits

Competitive salary range: $91,008 - $186,588 (Level 3) or $109,260 - $223,908 (Level 4)
Comprehensive benefits package, including medical, dental, vision, and flexible spending accounts
401(k) with a 4.2% employer contribution and up to 4.8% match
Paid time off (personal leave) and employee education program (tuition assistance)
Comprehensive relocation package

About Idaho National Laboratory

Idaho National Laboratory is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy's mission in nuclear energy research, science, and national defense. With over 5,000 scientists, researchers, and support staff, we work with national and international governments, universities, and industry partners to discover new science and develop technologies that underpin the nation's nuclear and renewable energy, national security, and environmental missions.

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