Security Account Manager
4 weeks ago
About Citiguard Inc:
We offer comprehensive and high-quality armed and unarmed security guard services. Our integrated and cost-effective security solutions cater to commercial and residential security needs in Southern California, including Los Angeles, Orange County, Ventura County, Riverside, and Sacramento. Our diverse range of services meets customer requirements, and we have a broad geographic footprint to meet demand for security patrol services, camera surveillance, and executive protection.
We are seeking an Account Manager with experience in security services and conflict resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision, and training. This position is ideal for an experienced manager who can multitask with ease and enjoys working in a customer service-focused environment.
Key Responsibilities:
- Deliver high-quality customer service for assigned accounts, evaluating service quality and initiating corrective action as needed.
- Meet regularly with client representatives for status updates, addressing actual or potential problems, and providing support during client start-up.
- Oversee and coordinate with line management, participating in the recruitment, selection, orientation, training, development, and retention of high-caliber staff.
- Provide input to company initiatives, assisting in the resolution of legal, financial, human resources, and administrative issues.
- Prepare and coordinate staffing schedules for accounts, ensuring effective scheduling to meet client requirements while controlling labor costs.
- Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures.
- Authorize expenditures, including equipment, supplies, and vehicles, ensuring adequate inventory and proper maintenance.
- Perform tasks and duties of a similar nature and scope as required for the assigned account.
Requirements:
- Minimum 30+ employees scheduling experience
- Knowledge of security operations and procedures
- Three years of prior experience in the security industry
- Five years of relevant experience (preferred)
- One year of leadership and supervisory experience (required)
- Strong interpersonal skills with the ability to interact effectively with clients
- Knowledge of supervisory practices and procedures
- Understanding of a variety of security and safety devices and controls
- Ability to track and maintain schedule assignments
- Ability to maintain professional composure when dealing with unusual circumstances
- Planning, organizing, and leadership skills
- Oral and written communication skills
- Ability to take initiative and achieve results
- Ability to carry out multiple assignments concurrently
- May be required to work overtime without advance notice
Qualifications:
- Be a United States citizen
- At least 21 years of age
- Possess a High School Diploma or GED
- Possess an Associate's Degree or higher from an accredited college or university
- Possess at least 3 years of security experience in the last 5 years.
- Be able to fluently speak, read, and write English
Job type: Full time
Salary: $23.00-$26.00 per hour
Benefits:
- 401 (k)
- Health insurance
- Paid time off
- Paid training
Schedule:
- 8 hour shift
- Monday through Friday
- On call
- Weekend availability
Ability to commute/relocate to the West Hills area (required)
About Citiguard Inc:
We pride ourselves on the protection we provide to our clients and communities. Our services integrate a skilled workforce with modern technology. Citiguard is a proud equal opportunity employer with a diverse personnel.
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