District-wide Technical Support Specialist

5 days ago


St Louis, Missouri, United States St. Louis Community College Full time
Job Summary:

As a District-wide Technical Support Specialist at St. Louis Community College, you will play a vital role in providing exceptional technical support to our students, faculty, and staff. This is an exciting opportunity to join a dynamic team that is dedicated to empowering students, expanding minds, and changing lives.

Key Responsibilities:

• Provide technical support via phone, email, and in-person at walk-up desk locations
• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
• Assist customers with questions about supported software and computing platforms
• Gather customer information and determine the issue by evaluating and analyzing symptoms
• Document all customer contact during the service request problem-solving process

Requirements:

• Associate's degree in a technical field or equivalent combination of training and experience
• Over three months of related experience or two years of experience in a related field
• Ability to sit for long periods of time and use a headset and microphone
• Strong communication and problem-solving skills

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Why Join Us:

St. Louis Community College is a non-profit institution dedicated to empowering students, expanding minds, and changing lives. We are committed to fostering an atmosphere of appreciation for all people, regardless of race, color, creed, religion, sex, sexual orientation, gender identity and expression, national origin, ancestry, age, disability, genetic information, veteran status, or class. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. If you are a motivated and customer-focused individual who is passionate about providing exceptional technical support, we encourage you to apply for this exciting opportunity.

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