Technical Infrastructure Director

3 weeks ago

Knoxville, Tennessee, United States Covenant Health (Tennessee) Full time

**About Us**

Covenant Health, a leading healthcare network in Tennessee, is seeking a highly skilled and experienced Director of Technical Infrastructure & Services to lead our IT Technical Services organization. With a strong focus on innovation and customer service, this position plays a critical role in shaping the future of our healthcare system.

**Job Summary**

The Director of Technical Infrastructure and Services will report to the Chief Information Officer and be responsible for establishing and delivering all products and services within the Covenant IT Technical Services organization. This individual will take a leadership role in setting IT service vision and direction, ensuring standards and security policies are maintained, and systems and solutions are compatible with Covenant standard information systems architecture, tools, policies, and procedures.

**Responsibilities**

• Support the standardization, implementation, and optimization of clinical/business solutions

• Have oversight responsibility for multiple Standardization and/or Governance teams

• Responsible for ensuring optimum planning of IT projects and resources and assists with planning for training and support of information technology

• Develops annual operating budget for respective areas of IT departmental responsibility, and works with corporate management to determine appropriate cost allocation models

• Develop long-term capital budgets for projects that span across multiple accounting periods, and review capital appropriation request and evaluate opportunities to fit those into the solutions roadmap

• Assesses the short, immediate, and long-term organization-wide operational and technology needs while also creating a roadmap for the delivery of solutions

• Program Management oversight for multiple corporate-level projects with high impact to the organization

• Responsible for the human resource activities for Technical Services staff, including, managing job descriptions, growth plans, hiring, evaluating, and counseling

• Provides tactical step-action plans to implement solutions in support of strategic goals

• Directs the work efforts of and provides leadership to all IT staff in order to support the planning, implementation, and operational needs of the organization

• Provides leadership to members of the IT team including, IT consultants, Project Managers, Implementation Specialists, Business Analysts, Application Analysts, and Technical Services Analysts

• Establish the deliverables and projected milestones for solution delivery in partnership with the organization's business leaders and Senior Executives to ensure that projects are delivered in scope, on schedule, and within budget while ensuring a high-level of quality and minimal risk

• Actively participates in user groups and national meetings to build knowledge of successful financial application practices

• Helps to identify business associates and trading partners, in conjunction with the Corporate Integrity/Compliance Office, to help assure that appropriate agreements and safeguards are implemented and maintained between the Health Systems vendors and business associates

• Stays current on CMS, The Joint Commission, and other quality and payer-related governing body requirements to providing strategic and tactical IT solutions to these ever-changing regulations

• Demonstrated skills in strategic and critical thinking, negotiation, and relationship building

• Develop and maintain credibility with key individuals both at hospitals and at the corporate office

**What We Offer**

Covenant Health offers a competitive salary range of $140,000 - $180,000 per year, depending on experience, plus a comprehensive benefits package, including health, dental, and vision insurance, 401(k) retirement plan, and paid time off. We also offer opportunities for professional growth and development, as well as a dynamic and supportive work environment. Local travel is required for this position.

**Qualifications**

• Minimum education: Bachelor's degree or equivalent experience in a healthcare-related field required. Master's degree, Graduate certificate, or Certification is strongly preferred.

• Minimum experience: Five or more (5+) years of management experience in healthcare/hospital clinical information systems required.

• Licensure Requirement: Employee must have a valid Tennessee driver's license Class D and state-mandated minimum insurance coverage. Driving record must meet Covenant Health minimum standards at the date of hire and throughout employment tenure.

**Apply Now**

For more information and to apply, please visit our website at [insert website URL]. We look forward to hearing from you

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