Customer Support Specialist
1 day ago
At Visa, we're looking for a highly skilled Customer Support Analyst to join our Global Customer Operations team. As a key member of our team, you will be responsible for providing exceptional customer support and resolving technical issues related to the Fraedom product.
Key Responsibilities:- Manage the full life cycle of incidents, including troubleshooting and analysis, to ensure timely resolution and meet customer expectations.
- Liaise with relevant business teams to ensure seamless communication and collaboration.
- Ensure accurate and relevant information is provided to customers, maintaining confidentiality and adhering to service standards.
- Develop and maintain product knowledge through training and self-directed learning to improve resolution times and customer satisfaction.
- Contribute to the continuous improvement process by identifying areas for process improvement and implementing changes.
- 2+ years of work experience in a customer-facing role, preferably in a SaaS environment.
- Proven performance in account management and/or project management, with a strong understanding of technical support metrics and KPIs.
- Excellent verbal and written communication skills, with high levels of attention to detail and a proactive approach to problem-solving.
- ITIL qualifications and experience, with a strong understanding of incident management and customer support principles.
- A dynamic and collaborative work environment with opportunities for professional growth and development.
- A competitive salary and benefits package, including a comprehensive training program and opportunities for career advancement.
- The chance to work with a global team of experts in the financial technology industry, driving innovation and excellence in customer support.
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IT Support Specialist
3 weeks ago
Ashburn, Virginia, United States EMCOR Group Inc. Full timeJob Title: IT Support SpecialistJob Summary:The EMCOR Group Inc. is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our employees and customers.Key Responsibilities:Provide technical support and assistance to employees and customers via...
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Customer Support Team Lead
3 weeks ago
Ashburn, Virginia, United States Family Promise of NorthCentral Palm Beach County Full timeJob Description**Job Title:** Customer Support Team Lead**Job Summary:** We are seeking a highly skilled and experienced Customer Support Team Lead to join our team at Family Promise of North/Central Palm Beach County. The successful candidate will be responsible for leading a team of technical support specialists in providing exceptional customer service to...
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Customer Support Specialist
2 days ago
Ashburn, Virginia, United States Visasoutheasteurope Full timeJob DescriptionFraedom, a global company with a unique offering that benefits more than 600,000 organisations in 178 countries, is seeking a skilled Customer Support Analyst to join its Global Customer Operations team.Job SummaryThe Customer Support Analyst will assist partners and customers with inquiries, incidents, and service requests, providing level 2...
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Customer Support Specialist
2 weeks ago
Ashburn, Virginia, United States Telos Corporation Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Support Representative to join our team at Telos Corporation. As a key member of our Technical Helpdesk, you will play a critical role in supporting multiple US Government Programs.Key ResponsibilitiesProvide technical support to dedicated locations assisting applicants enrolling into US...
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Customer Support Specialist
4 weeks ago
Ashburn, Virginia, United States Visa Full timeJob OverviewCompany Overview:Visa stands as a global frontrunner in payment solutions and technology, facilitating over 259 billion transactions securely across consumers, merchants, financial institutions, and government bodies in more than 200 nations annually. Our goal is to unify the world through the most innovative, convenient, reliable, and secure...
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Customer Support Specialist
4 weeks ago
Ashburn, Virginia, United States Visa Full timeCompany OverviewVisa stands as a global frontrunner in payment solutions and technology, facilitating over 259 billion transactions securely across consumers, merchants, financial institutions, and government bodies in more than 200 nations annually. Our vision is to unite the world through the most innovative, convenient, reliable, and secure payment...
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Computer Systems Support Specialist
3 weeks ago
Ashburn, Virginia, United States EMCOR Group Inc. Full timeJob Title: IT Support SpecialistJob Summary:The EMCOR Group Inc. is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our employees and customers.Key Responsibilities:Provide technical support and assistance to employees and customers via...
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Marketing Support Specialist
4 weeks ago
Ashburn, Virginia, United States British Swim School Full timePosition Title: Marketing Support SpecialistJob Type: Part-Time Remote - Flexible ScheduleBenefits Include:Competitive salary starting at $16/hr, increasing to $18/hr after training, and up to $20/hr post-evaluation.Opportunities for commissions and bonuses based on performance.Paid time off for birthdays.Flexible working hours to accommodate personal...
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Mission Support Specialist
4 days ago
Ashburn, Virginia, United States HispanicLatino Professionals Association Full timeJob SummaryWe are seeking a highly skilled Mission Support Specialist to join our team at the Hispanic/Latino Professionals Association. The successful candidate will provide authoritative guidance and expert technical advice in a variety of mission support areas, assessing situations that are complicated by conflicting and/or incomplete data, and...
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IT Support Specialist
2 days ago
Ashburn, Virginia, United States Emcor Inc Full timeJob Title: IT Support SpecialistJob Summary:The IT Support Specialist plays a vital role in ensuring the smooth operation of our organization's IT systems. This position is responsible for providing technical support to employees, troubleshooting hardware and software issues, and maintaining the overall health of our IT infrastructure.Key...
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IT Support Specialist
22 hours ago
Ashburn, Virginia, United States Emcor Inc Full timeJob Title: IT Support SpecialistJoin our team as an IT Support Specialist and play a vital role in ensuring the smooth operation of our IT systems. As a key member of our IT department, you will provide technical support and assistance to our employees, ensuring that they have the tools and resources they need to perform their jobs effectively.Key...
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Desktop Support Specialist
3 weeks ago
Ashburn, Virginia, United States HCL Technologies Full timeJob Summary:HCL Technologies is seeking a skilled Desktop Support Specialist to join our team. As an Onsite Support Technician, you will be responsible for providing high-quality technical support to our end-users.Key Responsibilities:Provide customer-facing end-user support, including troubleshooting and resolving technical issues.Collaborate with internal...
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Educational Support Specialist
4 weeks ago
Ashburn, Virginia, United States Pediatric Developmental Services Full timePosition OverviewPediatric Developmental Services (PDS) is seeking to recruit a dedicated Educational Support Specialist to enhance our educational team in a vibrant and engaging school environment. Are you committed to empowering students to achieve their fullest potential? Do you thrive in a dynamic, supportive atmosphere? If you are passionate about...
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Audiovisual Support Specialist
4 weeks ago
Ashburn, Virginia, United States George Washington University Full timePosition Overview Job Summary:George Washington University is dedicated to providing exceptional technology services and applications to enhance the educational experience for students, faculty, and staff. The AV Support Specialist role is integral to this mission, collaborating with both university stakeholders and external partners to ensure seamless...
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IT Support Specialist
7 days ago
Ashburn, Virginia, United States EMCOR Group Inc. Full timeJob Title: IT Support SpecialistLocation: Ashburn, VAReports to: IT ManagerFLSA Status: Full-Time / ExemptWork Shift: Mon. – Fri.About Us: Poole and Kent Corporation is a leading mechanical contractor in the eastern United States, providing construction and service experience in commercial and government projects.Job Summary: The IT Support Specialist...
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Customer Engagement Specialist
4 weeks ago
Ashburn, Virginia, United States Van Metre Homes Full timeAt Van Metre Homes, we value the contributions of each team member to our collective success and vibrant culture. We are in search of a dedicated individual who thrives on collaboration and embraces challenges within this role. The Customer Engagement Specialist is an essential part of our Help Center team, focusing on New Homes. This position is responsible...
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Technical Support Specialist 3
4 weeks ago
Ashburn, Virginia, United States Oracle Full timeRole Overview:As a Technical Support Specialist 3, you will be responsible for delivering the initial level of on-site technical assistance, which encompasses hardware, software, software applications, and networking solutions to clients and field teams, whether at customer locations or remotely.Key Responsibilities:1. Ensure high customer satisfaction...
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Customer Experience Specialist
2 weeks ago
Ashburn, Virginia, United States British Swim School Full timeAbout British Swim SchoolWe are a swim school dedicated to providing a safe and enjoyable experience for our students. Our team is passionate about promoting water safety and a lifelong love of the water.The RoleWe are seeking a Customer Experience Specialist to join our team. As a key member of our poolside team, you will be responsible for providing an...
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Sales Support Specialist
4 weeks ago
Ashburn, Virginia, United States Van Metre Companies Full timeAt Van Metre Companies, we recognize that every team member plays a vital role in our progress, success, and organizational culture. We are currently looking for a dedicated Client Specialist to become part of our Help Center team focused on New Homes.The Client Specialist is an essential contributor responsible for overseeing communications from potential...
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Community Support Specialist
6 days ago
Ashburn, Virginia, United States Wyndy LLC Full timeCommunity Support SpecialistWe are seeking a dedicated and compassionate Community Support Specialist to join our team at Wyndy LLC.Key Responsibilities:Provide assistance and support to individuals in need within the communityFoster a positive and inclusive community environmentPromote independent living and connect individuals with necessary resources and...