Technical Support Specialist

2 weeks ago

Washington, Washington, D.C., United States The MIS Department Full time
About the Role

As a Help Desk Technician at The MIS Department, Inc., you will be responsible for providing exceptional technical support to our clients. This role requires strong problem-solving skills, excellent communication abilities, and a willingness to learn new technologies.

We are seeking a motivated individual who can work in a fast-paced environment, troubleshoot complex issues, and provide timely solutions to our clients. If you have a passion for IT, enjoy working with people, and are looking for a challenging role, this may be the opportunity for you.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or on-site visits.
  • Troubleshoot and resolve hardware, software, and network issues.
  • Document all interactions and resolutions in our ticketing system.
  • Collaborate with our engineering team to identify and resolve system-wide problems.
  • Develop and deliver training sessions to end-users on various technologies.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 2+ years of experience in IT, customer service, or related field.
  • Intermediate knowledge of computer networks, printers, and operating systems.
  • Experience with Microsoft Azure, InTune, AutoPilot, Google Workspace, EPP, IdP, Zendesk, Okta, Duo Security, Mosyle, Meraki, 1Password, Slack, Teams, and cloud storage solutions such as SharePoint, Google Drive, Dropbox, and Box.
  • Excellent communication and interpersonal skills.

What We Offer:

  • A competitive salary range of $60,000 - $80,000 per year.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • A generous paid time off policy.
  • Ongoing training and professional development opportunities.

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