Technical Product Support Specialist

3 weeks ago


Washington, Washington, D.C., United States JMP Equipment Company Full time

JMP Equipment Company is seeking a highly skilled Technical Product Support Specialist to join our team. As a Technical Product Support Specialist, you will play a critical role in supporting the sales efforts of outside sales staff by providing engineering and technical product support.

Key Responsibilities:

  1. Provide equipment selection and quotation services to customers, including reading and interpreting plans and specifications.
  2. Collaborate with consulting engineers to provide design assistance, including follow-up emails with product selections, submittals, schedules, and specifications.
  3. Deliver exceptional customer service, including responding to customer inquiries, resolving product issues, and expediting orders.
  4. Support outside sales by completing tasks in a timely manner, including but not limited to:
  • Submittals
  • Prior Approval Letters
  • General correspondence with customers
  • Expedite orders and credits for customers
  • Assist customers with returns and the JMP RMA process
  • Enter and expedite JCS jobs and factory CQM's

The ideal candidate will possess excellent communication skills, proficiency in equipment selection software, and experience with Microsoft Word and Excel. A Bachelor's degree in a technical field is preferred, along with a positive attitude and ability to meet deadlines.

This position offers a competitive salary of $65,000 - $85,000 per year, depending on experience. We also offer a range of benefits, including health insurance, retirement plans, and opportunities for professional growth.



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