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Customer Service Representative

2 months ago

Norwell, Massachusetts, United States Aramark Uniform Services Full time

**Job Summary**

Aramark Uniform Services is seeking a highly skilled Customer Service Coordinator to support our inside and outside sales teams. As a key member of our team, you will be responsible for increasing customer retention, managing revenue backlog, and providing exceptional customer service.

**Key Responsibilities:**

  • Develop and implement process knowledge and program management to increase customer retention
  • Manage revenue backlog based on assignment and use in-house reporting systems to generate data and analyze results
  • Create tutorials and facilitate customer meetings via webinars
  • Collaborate with internal and external cross-functional teams to ensure initiatives and customer needs are met on schedule
  • Consult with internal and external sales teams to ensure program commitments to the customer are in line with company capabilities

**Requirements:**

  • College degree preferred and/or minimum 3 years of office experience
  • Strong analytical and problem-solving skills, with excellent communication and customer service skills
  • Ability to work independently in a fast-paced and changing environment
  • Knowledge of Microsoft Office and computer skills

**What We Offer:**

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

**Equal Opportunity Employer:**

Aramark Uniform Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.