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Customer Service Representative

2 months ago

Plainfield, New Jersey, United States Guest Worldwide Full time

About the Role:

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

Key Responsibilities:

  • Answer all incoming concerns/needs from all customers
  • Key pick-up request
  • Handle transportation/routing on delivery questions
  • Process will-call orders
  • Provide customers with invoice copies
  • Process credits
  • Maintaining Call list
  • Monitor orders before the cut-off
  • Communicate regularly with the AE (account executives) and customers
  • Manage the same-day deliveries for OPCO (operating company)
  • Perform other duties as directed by Supervisor

Requirements:

  • High school diploma or equivalent
  • 1 year prior outside foodservice sales coordination or customer support experience
  • Preferred: Previous call center experience
  • Strong telephone communication skills
  • Able to work in a fast pace environment
  • Ability to sit and work at a PC for extended periods
  • Proficient in MS Office
  • Applicants must be currently authorized to work in the United States

About Guest Worldwide:

We are a dynamic organization that offers our associates the opportunity to grow personally and professionally. We are committed to serving others in a manner that exceeds their expectations. We are looking for talented, hard-working individuals to join our team and contribute to our success.