Customer Service Representative

2 weeks ago


Plainfield, New Jersey, United States WestRock Full time
The Opportunity

We are seeking a highly skilled Customer Service Representative to join our team at our Lansing healthcare related folding carton, labels, and inserts facility. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.

Key Responsibilities
  • Receive and respond to customer inquiries in a timely and professional manner
  • Accurately enter orders and maintain customer history information
  • Solicit add-on sales and provide complete and immediate communication of order schedules and possible delays
  • Assist customers with inquiries and samples, and provide technical support as needed
  • Develop and maintain project timelines and monitor progress to ensure on-time delivery
  • Use creative problem-solving to achieve sales and customer objectives
  • Communicate effectively with sales, production, and other internal teams to ensure seamless execution of customer orders
Requirements
  • High school diploma or equivalent required; associate's degree or equivalent from a two-year college or technical school preferred
  • 3+ years of experience in a related field, with a strong understanding of product/project specifications
  • Competent in various software applications, including Microsoft Office (Word and Excel)
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment
  • Ability to maintain accurate and thorough records, and to perform essential functions of the job with or without reasonable accommodations
About Us

Smurfit Westrock is a global leader in sustainable paper and packaging solutions. We are a team of materials scientists, packaging designers, mechanical engineers, and manufacturing experts who are passionate about innovating boldly and packaging sustainably. We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and included.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state, or local law.



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