Customer Service Representative

5 days ago


South Plainfield, New Jersey, United States Americold Logistics Full time
Job Description

As a Customer Service Representative at Americold Logistics, you will play a critical role in ensuring the satisfaction of our customers by providing exceptional service and support.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Process orders and handle customer complaints in a prompt and courteous manner.
  • Act as a liaison between customers and warehouse staff to ensure seamless communication and resolution of issues.
  • Generate paperwork and documentation required for customer work orders, including tracking orders and maintaining inventory records.
  • Provide clerical support, including answering phones, operating office equipment, and maintaining files.
  • Maintain updated reports to ensure all loads are empty and closed, and schedule loads as required.
  • Report customer feedback to management and resolve refused product, over, short, and damaged orders.
Requirements:
  • High school diploma or general education degree (GED).
  • 0-2 years of related work experience.
  • Ability to work in a fast-paced environment, handle multiple tasks at once, and have flexibility and initiative.
  • Excellent communication skills and strong problem-solving skills.
  • Knowledge of desktop computers, warehouse management systems, and Microsoft Office Suite.
Work Environment:

The work environment at Americold Logistics is dynamic and fast-paced, with a focus on providing exceptional customer service and support. As a Customer Service Representative, you will be required to sit for long periods of time, with frequent interruptions, and may be required to travel by automobile and airplane for business.

What We Offer:

Americold Logistics offers a comprehensive benefits package, including best-in-class health and financial benefits, to ensure the well-being of our associates. We are an Equal Opportunity/Affirmative Action Employer and comply with applicable employment laws.



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