Customer Service Representative

4 weeks ago


Erlanger, Kentucky, United States ORKIN, LLC Full time
Customer Service Specialist

At Orkin, we're committed to delivering exceptional service to our customers. As a Customer Service Specialist, you'll play a critical role in ensuring every customer has a positive experience with our company.

Key Responsibilities:

  • Field incoming requests and schedule service visits to minimize drive time for Orkin Pros
  • Coordinate service, resolve issues, and support overall satisfaction to help your branch maintain and grow customers
  • Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments
  • Proficiently navigate Windows-based and Web-based systems to track routes and optimize current and future schedules

What We Offer:

  • Comprehensive benefits package including medical, dental, vision, maternity, and life insurance
  • 401(k) plan with company match, employee stock purchase plan, paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards, and industry-leading training program

Why Choose Orkin?

  • Founded in 1901, Orkin is a global residential and business service provider with a reputation for accuracy, comprehensiveness, and efficiency
  • The Pest Management Industry is growing, and Orkin is a recession-resistant line of business
  • We value service-oriented mindsets, commitment to excellence, and teamwork


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