Customer Service Representative
4 weeks ago
At Orkin, we're committed to delivering exceptional service to our customers. As a Customer Service Specialist, you'll play a critical role in ensuring every customer has a positive experience with our company.
Key Responsibilities:
- Field incoming requests and schedule service visits to minimize drive time for Orkin Pros
- Coordinate service, resolve issues, and support overall satisfaction to help your branch maintain and grow customers
- Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments
- Proficiently navigate Windows-based and Web-based systems to track routes and optimize current and future schedules
What We Offer:
- Comprehensive benefits package including medical, dental, vision, maternity, and life insurance
- 401(k) plan with company match, employee stock purchase plan, paid vacation, holidays, and sick leave
- Employee discounts, tuition reimbursement, dependent scholarship awards, and industry-leading training program
Why Choose Orkin?
- Founded in 1901, Orkin is a global residential and business service provider with a reputation for accuracy, comprehensiveness, and efficiency
- The Pest Management Industry is growing, and Orkin is a recession-resistant line of business
- We value service-oriented mindsets, commitment to excellence, and teamwork
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