Customer Service Ambassador

3 weeks ago

Erlanger, Kentucky, United States SP Plus Corporation Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at SP Plus Corporation.

About the Role

This is a unique opportunity to work in a fast-paced environment where you will be responsible for providing exceptional customer service and assisting the maintenance team with keeping all common areas clean.

Key Responsibilities

  • Assist customers in making payment to fully automated revenue control equipment
  • Help customers with parking services and facilitate the expedient flow of traffic through the facility
  • Lead programs to improve client and customer satisfaction
  • Assist in the management of the day-to-day activities of the assigned location
  • Monitor parkers in pay-in lanes
  • Interact with customers in a friendly and professional manner
  • Provide assistance to customers that have forgotten where they parked their vehicle
  • Perform other necessary functions as assigned
  • Conduct garage and facility audits as required by management
  • Count 'bank' of revenue (if required) at beginning of shift to ensure starting total is correct
  • Make change (if required) for customers before transactions
  • Quote rates for parking services
  • Give directions to customers to various locations in the city
  • Resolve customer complaints independently or with the aid of a supervisor
  • Answer telephone in a prompt and courteous manner (if required)
  • Maintain cleanliness of facility and pick up trash in the surrounding area
  • Present themselves professionally (neat appearance and in uniform) at all times while at work
  • Arrive to work on time for scheduled shifts
  • Complete any other duties that may be assigned by the supervisor

Requirements

  • High School Diploma or an equivalent combination of experience and education
  • Experience with automated parking access control hardware and software or a high aptitude for technology
  • Availability to work 2nd shift, 3rd shift, and/or weekends may be required
  • Valid state-issued driver's license with a current address and acceptable driving record

Work Environment

  • The noise level in the work environment is usually moderate to loud
  • The exposure level in the work environment to vehicle emissions is moderate to high
  • The exposure level in the work environment to extreme hot/cold temperatures is moderate to high
  • The work environment is subject to all weather conditions including, but not limited to, precipitation and wind
  • The exposure level in the work environment to bright sunlight and nighttime working conditions is high

Physical Demands

  • Frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms
  • Specific vision abilities required by this job include close vision

Equal Opportunity Employer

SP Plus Corporation is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other classes protected by federal or state law.

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