HR Contact Center Representative

4 weeks ago


Erlanger, Kentucky, United States CommonSpirit Health Full time
Job Summary

CommonSpirit Health is seeking a highly skilled HR Contact Center Representative to serve as the primary point of contact for employees, retirees, and family members. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Respond to written and oral inquiries from employees, retirees, and family members regarding HR and payroll questions, concerns, and status updates/changes.
  • Accurately document detailed information regarding interactions within the case management system.
  • Quickly and accurately resolve cases in a professional, sensitive, and customer-focused manner.
  • Escalate complex cases to internal and external resources as needed.
  • Interface with internal and external resources to furnish or obtain information with the goal of first call resolution.
  • Coach employees, retirees, and families on how to use the Human Resources and Payroll self-service technology.
Requirements
  • High School diploma required; Bachelor's degree in business, human resources, or professional certification preferred.
  • 1-2 years of customer service work experience, preferably in a human resources contact center environment.

This is a remote opportunity with a set schedule assigned within the hours of operation (8am - 8pm, Monday - Friday). The successful candidate will be required to attend a 6-week mandatory training program from the start date.



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