HR Contact Center Representative
4 weeks ago
CommonSpirit Health is seeking a highly skilled HR Contact Center Representative to serve as the primary point of contact for employees, retirees, and family members. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities- Respond to written and oral inquiries from employees, retirees, and family members regarding HR and payroll questions, concerns, and status updates/changes.
- Accurately document detailed information regarding interactions within the case management system.
- Quickly and accurately resolve cases in a professional, sensitive, and customer-focused manner.
- Escalate complex cases to internal and external resources as needed.
- Interface with internal and external resources to furnish or obtain information with the goal of first call resolution.
- Coach employees, retirees, and families on how to use the Human Resources and Payroll self-service technology.
- High School diploma required; Bachelor's degree in business, human resources, or professional certification preferred.
- 1-2 years of customer service work experience, preferably in a human resources contact center environment.
This is a remote opportunity with a set schedule assigned within the hours of operation (8am - 8pm, Monday - Friday). The successful candidate will be required to attend a 6-week mandatory training program from the start date.
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HR Contact Center Representative
3 weeks ago
Erlanger, Kentucky, United States CommonSpirit Health Full timeOverview:At CommonSpirit Health, we're committed to building healthy communities and advocating for those who are poor and vulnerable. Our HR Contact Center Representative plays a vital role in serving as the primary contact for employees, retirees, and family members, providing assistance and information to ensure high-quality service and...
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HR Support Services Analyst
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