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Box Office Sales Associate

2 months ago


Amherst, Massachusetts, United States Oak View Group Full time

About Oak View Group

Oak View Group is a global leader in venue development, management, and premium hospitality services for the live event industry. Our company offers a comprehensive solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Job Summary

We are seeking a highly skilled Box Office Sales Associate to join our team. As a Box Office Sales Associate, you will be responsible for operating the Paciolan ticketing system, providing excellent customer service to all guests, and ensuring a seamless event experience.

Key Responsibilities

  • Operate the Paciolan ticketing system with efficiency and accuracy
  • Familiarize yourself with each event, including ticket prices, discounts, restrictions, reserved or general admission seating, and seating charts
  • Perform transactions for all events with speed and accuracy
  • Collect proper currency or credit card amount for purchase of ticket(s) and provide correct change
  • Communicate and satisfy patrons with world-class customer service
  • Operate phone and address call-in patrons' requests for information
  • Reconcile all monies received from ticket sales
  • Maintain confidentiality
  • Additional duties may be assigned by the Box Office Manager

Requirements

  • Ability to multitask in a fast-paced environment
  • Familiarity with Windows-based computers
  • Excellent customer service skills
  • Experience working with the public and cash
  • Ability to work independently and as a productive member of a team
  • Flexibility to work a variety of shifts, including nights and weekends
  • Ability to work in a loud noise environment
  • Must be over 18 years old
  • Strong verbal communication skills in the English language (Spanish is a plus)
  • Proven ability to work well with all levels of management
  • Strong analytical and problem-solving skills