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Box Office Sales Associate
2 months ago
About Oak View Group
Oak View Group is a global leader in venue development, management, and premium hospitality services for the live event industry. Our company offers a comprehensive solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Job Summary
We are seeking a highly skilled Box Office Sales Associate to join our team. As a Box Office Sales Associate, you will be responsible for operating the Paciolan ticketing system, providing excellent customer service to all guests, and ensuring a seamless event experience.
Key Responsibilities
- Operate the Paciolan ticketing system with efficiency and accuracy
- Familiarize yourself with each event, including ticket prices, discounts, restrictions, reserved or general admission seating, and seating charts
- Perform transactions for all events with speed and accuracy
- Collect proper currency or credit card amount for purchase of ticket(s) and provide correct change
- Communicate and satisfy patrons with world-class customer service
- Operate phone and address call-in patrons' requests for information
- Reconcile all monies received from ticket sales
- Maintain confidentiality
- Additional duties may be assigned by the Box Office Manager
Requirements
- Ability to multitask in a fast-paced environment
- Familiarity with Windows-based computers
- Excellent customer service skills
- Experience working with the public and cash
- Ability to work independently and as a productive member of a team
- Flexibility to work a variety of shifts, including nights and weekends
- Ability to work in a loud noise environment
- Must be over 18 years old
- Strong verbal communication skills in the English language (Spanish is a plus)
- Proven ability to work well with all levels of management
- Strong analytical and problem-solving skills