Customer Service Specialist

1 month ago


Troy, Michigan, United States Future Energy Full time
Job Summary

Future Energy is seeking a skilled Customer Service Technician to join our team. As a key member of our Customer Service Team, you will play a pivotal role in managing and resolving client issues and vendor installations.

Key Responsibilities:

  • Maintain and grow client relationships while ensuring the continued value of our product and services.
  • Understand Future Energy products and services and apply that knowledge when addressing client-related issues.
  • Provide accurate information about products, services, and procedures.
  • Enhance the client experience by providing efficient, empathetic, and professional service.
  • Guide clients through the onboarding process and gather necessary information to align on fulfilling client requirements.
  • Ensure high-quality customer service by maintaining and enhancing client interaction standards.
  • Provide virtual training on Interface products and specific training and product support to clients.
  • Respond immediately to high-priority issues.

Requirements:

  • Minimum of an Associate's Degree; 3-4 years of contact center experience, or equivalent combination of education and experience.
  • Experience working in the EV fast charging space is preferred.
  • High degree of time management and organizational skills needed to ensure timely and accurate completion of projects and flexibility to address client issues.
  • Must maintain a high degree of reliability, thoroughness, and attention to detail.


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