Customer Service Specialist
1 month ago
Future Energy is seeking a skilled Customer Service Technician to join our team. As a key member of our Customer Service Team, you will play a pivotal role in managing and resolving client issues and vendor installations.
Key Responsibilities:
- Maintain and grow client relationships while ensuring the continued value of our product and services.
- Understand Future Energy products and services and apply that knowledge when addressing client-related issues.
- Provide accurate information about products, services, and procedures.
- Enhance the client experience by providing efficient, empathetic, and professional service.
- Guide clients through the onboarding process and gather necessary information to align on fulfilling client requirements.
- Ensure high-quality customer service by maintaining and enhancing client interaction standards.
- Provide virtual training on Interface products and specific training and product support to clients.
- Respond immediately to high-priority issues.
Requirements:
- Minimum of an Associate's Degree; 3-4 years of contact center experience, or equivalent combination of education and experience.
- Experience working in the EV fast charging space is preferred.
- High degree of time management and organizational skills needed to ensure timely and accurate completion of projects and flexibility to address client issues.
- Must maintain a high degree of reliability, thoroughness, and attention to detail.
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