Fitness Customer Service Representative

1 week ago


Fishers, Indiana, United States Planet Fitness Full time

**Job Summary**

We are seeking a highly motivated and customer-focused Fitness Customer Service Representative to join our team at Planet Fitness. As a key member of our front desk staff, you will be responsible for providing exceptional service to our members, prospective members, and guests.

**Essential Duties and Responsibilities**

  • Deliver outstanding customer service by greeting members, prospective members, and guests in a friendly and professional manner.
  • Handle all front desk related activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
  • Facilitate updates to member accounts as needed.
  • Respond to member questions and concerns in a timely and professional manner, escalating issues to management as necessary.
  • Maintain the cleanliness and organization of the club.

**Qualifications/Requirements**

  • A customer service background is preferred, but not required.
  • Basic computer proficiency is essential.
  • A passion for fitness and health is a must.
  • Punctuality and reliability are crucial.
  • Exceptional communication skills, with the ability to interact positively and professionally with members and colleagues.
  • A strong listener with problem-solving abilities.
  • Diplomacy in all interactions, using appropriate behavior and language.
  • A high school diploma or equivalent is required, and you must be at least 18 years old.

**Physical Demands**

  • Continuous standing and walking throughout your shift.
  • Continual talking in person or on the phone during your shift.
  • The ability to occasionally lift up to 50 pounds.

**Estimated Salary:** $25,000 - $35,000 per year, depending on experience and location.


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