Fitness Customer Service Representative
1 week ago
**Job Summary**
We are seeking a highly motivated and customer-focused Fitness Customer Service Representative to join our team at Planet Fitness. As a key member of our front desk staff, you will be responsible for providing exceptional service to our members, prospective members, and guests.
**Essential Duties and Responsibilities**
- Deliver outstanding customer service by greeting members, prospective members, and guests in a friendly and professional manner.
- Handle all front desk related activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
- Facilitate updates to member accounts as needed.
- Respond to member questions and concerns in a timely and professional manner, escalating issues to management as necessary.
- Maintain the cleanliness and organization of the club.
**Qualifications/Requirements**
- A customer service background is preferred, but not required.
- Basic computer proficiency is essential.
- A passion for fitness and health is a must.
- Punctuality and reliability are crucial.
- Exceptional communication skills, with the ability to interact positively and professionally with members and colleagues.
- A strong listener with problem-solving abilities.
- Diplomacy in all interactions, using appropriate behavior and language.
- A high school diploma or equivalent is required, and you must be at least 18 years old.
**Physical Demands**
- Continuous standing and walking throughout your shift.
- Continual talking in person or on the phone during your shift.
- The ability to occasionally lift up to 50 pounds.
**Estimated Salary:** $25,000 - $35,000 per year, depending on experience and location.
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