Pet Palace Lead Representative

1 week ago


Fishers, Indiana, United States Destination Pet LLC Full time

Job Title: Lead Customer Service Representative

About the Role:

Destination Pet LLC is seeking a skilled Lead Customer Service Representative to join our team at Pet Palace Fishers Center. As a customer-focused professional, you will be responsible for delivering exceptional service to our clients, ensuring a seamless experience for their pets, and driving business growth through effective sales and marketing strategies.

Key Responsibilities:

  • Supports the mission, vision, and values of Destination Pet LLC.
  • Sells services and products to prospective customers, providing personalized tours and demonstrations.
  • Welcomes clients and pet guests, ensuring they have the necessary vaccination records.
  • Manages cash transactions, operates the Point-of-Sale system, and maintains a clean and welcoming lobby area.
  • Resolves customer complaints professionally, escalating issues as needed.
  • Escorts pet guests, provides water, and ensures their comfort and well-being.
  • Trains new employees, facilitates onboarding, and contributes to a positive work environment.

Requirements:

  • High School Graduate or Equivalent.
  • Minimum 1-year experience in customer service or retail sales.
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to work effectively in a dynamic, fast-paced environment.
  • Will to work evenings, weekends, and holidays, with frequent lifting of 40 pounds.

What We Offer:

A competitive hourly rate of $13-$15, depending on experience. Destination Pet LLC is an Equal Opportunity Employer and welcomes diversity and inclusion in our workplace.


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