Pet Palace Lead Representative
1 week ago
Job Title: Lead Customer Service Representative
About the Role:
Destination Pet LLC is seeking a skilled Lead Customer Service Representative to join our team at Pet Palace Fishers Center. As a customer-focused professional, you will be responsible for delivering exceptional service to our clients, ensuring a seamless experience for their pets, and driving business growth through effective sales and marketing strategies.
Key Responsibilities:
- Supports the mission, vision, and values of Destination Pet LLC.
- Sells services and products to prospective customers, providing personalized tours and demonstrations.
- Welcomes clients and pet guests, ensuring they have the necessary vaccination records.
- Manages cash transactions, operates the Point-of-Sale system, and maintains a clean and welcoming lobby area.
- Resolves customer complaints professionally, escalating issues as needed.
- Escorts pet guests, provides water, and ensures their comfort and well-being.
- Trains new employees, facilitates onboarding, and contributes to a positive work environment.
Requirements:
- High School Graduate or Equivalent.
- Minimum 1-year experience in customer service or retail sales.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to work effectively in a dynamic, fast-paced environment.
- Will to work evenings, weekends, and holidays, with frequent lifting of 40 pounds.
What We Offer:
A competitive hourly rate of $13-$15, depending on experience. Destination Pet LLC is an Equal Opportunity Employer and welcomes diversity and inclusion in our workplace.
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