Customer Service Team Lead

6 days ago


Fishers, Indiana, United States Java House Full time
Job Overview

We are seeking a highly motivated Customer Service Team Lead to join our team at Java House. As a key member of our team, you will play a vital role in ensuring that our customers receive exceptional service and have an unforgettable experience.

About Us

Java House is known for its high-quality coffee and excellent customer service. We are committed to providing a welcoming atmosphere and exceptional experiences for our customers.

Responsibilities
  • Crafting coffee and tea beverages to the highest standards
  • Leading a small team of baristas to ensure seamless service delivery
  • Handling escalated customer interactions with professionalism and poise
  • Educating customers about our products and services
  • Operating cash registers and managing card payment systems
Requirements
  • Maintaining regular attendance and being available to work flexible hours
  • Meeting store operating policies and standards
  • Engaging with customers and understanding their needs
  • Ability to multitask and perform various tasks during each shift
Salary and Benefits

The estimated annual salary for this position is $27,600 - $34,880, based on a 20-hour workweek. Benefits include accrued PTO, opportunities for advancement, and discounts on Java House products.



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