Customer Service Team Lead
1 week ago
We are seeking a skilled Customer Service Team Lead to join our team at Destination Pet LLC. As a key member of our staff, you will be responsible for providing exceptional customer service and support to our clients.
About the RoleThe Customer Service Team Lead will serve as a liaison between customers and our team, ensuring that their needs are met and exceeded. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.
Main Responsibilities:- Provide top-notch customer service to clients via phone, email, and in-person.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Collaborate with colleagues to ensure seamless customer experiences.
- Manage cash transactions and maintain accurate records.
- Maintain the cleanliness and organization of public areas.
- Assist with training new employees and facilitating a smooth onboarding process.
- High school diploma or equivalent required; some college education preferred.
- Minimum 1 year of experience in customer service or retail sales.
- Excellent communication and problem-solving skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Ability to lift up to 40 pounds and stand for long periods.
$13-$15 per hour, depending on experience.
About Us:Destination Pet LLC is an equal opportunity employer committed to diversity and inclusion. We welcome applications from individuals who share our values and are passionate about delivering exceptional customer experiences.
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