Customer Service Ambassador
4 weeks ago
Overview:
InteLogix is seeking a skilled Customer Service Representative to provide exceptional support to our customers. As the primary point of contact, you will be responsible for addressing inquiries, resolving complaints, and guiding customers through solutions.
Key Responsibilities:
- Provide exceptional customer service via phone, ensuring a positive experience for all customers.
- Maintain a thorough understanding of products, services, and policies to effectively assist customers.
- Accurately document customer interactions and transactions across all tools/platforms.
- Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
- Strive to exceed customer satisfaction goals and performance metrics.
Requirements:
- Must be 18 years of age or older.
- High School Diploma or equivalent.
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work.
- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone.
What We Offer:
- Paid Training.
- Medical, Dental, and Vision Insurance.
- Paid Time Off.
- Employee Discounts.
- Full-time, non-seasonal.
- Career Advancement.
- Early access to earned wages via PayActiv.
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