Customer Service Representative
2 weeks ago
**Job Summary**
At Thoroughbred Express Auto Wash LLC, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. This role is responsible for providing exceptional customer service, ensuring the effective operation of our car wash facility, and maintaining a clean and organized work environment.
**Key Responsibilities:**
- Provide a positive customer experience by greeting customers with a warm smile, reviewing and educating on services, and assisting with payment.
- Carry out daily duties to ensure the effective operation of the car wash facility in partnership with peers and site management.
- Stay up to date with knowledge of how to use certain equipment to work efficiently in an automated facility.
- Direct drivers into the entrance to the car wash or guide them onto tracks.
- Perform periodic maintenance of equipment used in washing to keep them in proper working order.
- Clean the facility and ensure everything is kept in the appropriate place and organized.
- Assist customers with any concerns regarding the car wash process.
- Conduct visual inspections of vehicles to confirm their condition before sending them into the wash area.
**Requirements:**
- Must be at least 18 years of age.
- Display a courteous, customer service-focused, and professional attitude.
- Work while standing for long periods (6+ hours).
- Lift items of moderate weight (10+ pounds).
- Maintain work expectations outdoors in all weather conditions.
- Interact ethically with fellow employees and customers.
- Possess a valid and current driver's license.
- Excellent written and oral communication skills, as well as interpersonal skills.
**Preferred Qualifications:**
- Previous car wash experience.
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