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Service Excellence Specialist

2 months ago


Newburyport, Massachusetts, United States sns0250 Full time
Job Overview

The Hospitality Host position at Steak 'n Shake is a critical role that embodies the company's commitment to delivering exceptional customer experiences. As a Hospitality Host, you will be the face of the brand, responsible for creating a welcoming atmosphere that appreciates the Guest's business and supports the location's ambiance.

Key Responsibilities
  • Professionally greet and engage with new and existing guests, fostering a positive and memorable experience.

  • Consistently demonstrate the Golden Rule, treating every guest with respect, kindness, and empathy.

  • Develop a competitive spirit and desire to win, striving to exceed guest expectations and drive sales growth.

  • Possess high character and high competence, embodying the company's values and standards.

  • Desire to improve the lives of others, both guests and colleagues, through exceptional service and support.

What We Offer
  • A competitive compensation package, including employee discounts and referral bonuses.

  • A flexible schedule that allows for work-life balance and opportunities for career growth.

  • Ongoing training and development programs to enhance your skills and knowledge.

  • A collaborative and supportive work environment that values employee feedback and suggestions.

Benefits
  • Employee discount on food and merchandise.

  • Flexible schedule to accommodate your needs.

  • Referral bonus for successful referrals.

  • Paid training and development programs.